Absolute awful experience
by Anon11 on May 10, 2019
1 out of 5 stars
Car Insurance Reviews
Economical Insurance Auto Insurance Reviews
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I found that they accommodated me when I was a high-risk driver, but after I was conviction-free for five years, not shortly after I had an accident. Seeing as the accident was between hours I had to call the "after hours" line. I called that morning for a claim and one was started with no issues. Problem was, I didn't have all the information at the time due to the accident being on a highway. I was told that she would send off my information and I would receive a call from an auditor to get the rest of the info. I waited two weeks, because it was xmas time, still no call. I called every week for 10 weeks following an hour on hold, each time. Wasted 10 hours of my life on hold with these folks. I was 15 mins away on this final call before I was actually going to head to the main office and demand someone help me. Finally got a hold them a couple of weeks ago, only to be told that the tow yards usually charge $60 / DAY for storage fees. So to aid my now +$2000 bill with the tow yards, the CSR sells them MY car to pay for it. I then had to pay the Tow bill, which was another $600 because I wasn't covered for weather. Now that I have a new car, and new coverage (for the time being), they are still charging me $250 a month for my OLD car on top of the payments I am making for my NEW car! Sneaky people, with next to none customer service skills. I hope you miss my money
I got into a not at fault accident with my company pick up truck, a young kid pulled out infront of me from a side road and I wasnt able to stop in time. I have a small snow plowing and landscaping business. Because it wasn;t my fault they said I would not need to pay any deductible and that everything is covered. They quickly set everything up with my local body shop which was one of their company shops too. The shop gave me a rental but i realised that the rental truck that was provided didn't have a trailer hitch and I couldnt use it for work. I called the adjuster back and explained I need a truck with a hitch for my trailer, otherwise i couldn't pull my trailer with my tools and equipment. The adjuster knew his stuff and said he would arrange a half ton pick up truck just like mine, with a hitch and a bed liner. The adjuster was really friendly and understood that I needed a truck to keep my small business running. The rental company Enterprise, called me within the hour and got me into exactly into the rental I needed, After about two weeks the bodyshop called and told me my truck was ready. I pick up my truck and everything was repaired beautifully. I was able to continue on with my business and life without a hitch. I've been with Economical for 16 years and the one time I got into an accident they really took care of everything and then some. I could't have asked for anything more.
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
My parents put me on their insurance policy so that I could practice for my G2 while I had my G1. Not only was the insurance ridiculously pricey, but they tried to scam my parents into paying for my insurance after I switched companies. My parents called in to ask about the process for removing me from the insurance, and even asked if they needed to change ownership before or after. Then, they wrote on their first bill after their term was up that I was no longer on their policy and had my own. Now, two months later they are trying to charge my parents the cost of insuring me for 2months as primary driver on my vehicle. First, this is crazy as I own the vehicle now, and it is impossible for my parents to insure it since they do not own it. I do not live with my parents, I live 30 mins away. Also my parents informed them I was to be removed from the policy TWICE- in writing, and on the phone two months ago. Now they are demanding proof of my new insurance or they are going to charge my parents almost $600. I sent in a copy of the pink slip to my new insurance policy with the date and company and my name and vehicle description showing. I blocked off my address and policy number because I do not think that is their business. They told me that was sufficient, and it would be dealt with, then the next day called and said they needed my policy number. I asked why and what they were going to do with it and they said nothing. I asked to speak to a manager and 5 days later have not been able to talk to one. This company is a scam. Choose someone else for your car insurance! It is really expensive and the customer service is abominable!
We insured our Nissan Xterra Off-road with economical after a big blowout with AMA (they cancelled our insurance (& didn't notify us) because they tried to take whole annual premium out at once, instead of monthly payments. Obviously it was NSF.)
About 4-5 months after signing with Economical, my husband had his first accident (ever) when he had black ice, slid off the road and hit a tree.... On December 22 at 10pm. Economical (and everyone else) was closed for the holidays so we filed police report and waited until they reopened to file a claim. They were polite to deal with and were understanding of the situation. They took time to explain the process to us and make sure we were comfortable as we had never had to do an insurance claim before and really had no clue what are were doing. They recommended we deal with one of thier preferred garages (Boyds Autobody) for the repairs so we agreed and the vehicle was picked up by a flatbed in January when the shop opened be the adjustor gave his numbers.
From that point on, we lived a nightmare. Anything that could go wrong, did go wrong. The shop had trouble finding parts, then the new hood they ordered was cracked, they couldn't find the special tools they needed, the paint shop was overbooked, they found extra damage to the vehicle frame....
Eventually it has been over 2 months and we still didn't have our vehicle back. The rental cars through insurance had run out and the repair shop "doesn't do loaner cars anymore" so we're were stuck borrowing a family members car. We were also supposed to be getting weekly updates from the shop, and tha just want happening so we would pop in every once in a while to get an update (for the first 1.5 months, the vehicle didn't move. Husband marked the tire with chalk because he didn't believe their BS).
Finally got our SUV back after 2 months after a pop in visit & they said they "forgot to call to say it was ready". We got the keys, got in, started it & looked up to see them lock the door & turn the lights off. We then spent 2 days using a vehicle with no heat in -30*C weather waiting for the shop to open on Monday. They told us they forgot to reconnect something with the heater so that was fixed but it still was running way to high - 1000rpm at idle....
Apparently that was due to the engine being cold....
We were extremely leery about it so about a week later, husband took the vehicle to our Nissan dealership to have their repair guys give it a boo. Turns out they put a n improperly sized fan belt on....
Husband called me from dealership and said they were refusing to let him drive it off the lot, I called insurance claim person (side note, during this whole thing, were actually got swapped out to 3 different claims people, but everyone left really good notes so it wasn't a problem) and asked what to do, they said call Boyd's and listen to those instruction; Boyd's said dealership were idiots and to drive out over, even agreeing to all liability of anything happened on route.
On route to Boyd's, the belt blew on the highway, causing a loss in all power steering and braking. The belt ripped off the fan, smashed the radiator and generally undid everything they had just fixed. By sheer luck , husband drifted it into a roadside turn out were I had a very loud, vey heated conversation with Boyd's and they sent a flatbed. Next call was to insurance claims person who immediately apologized and said she was escalating it internally.
The next day, I got a call from the Western Canada VP or Economical Insurance who apologized profusely & essentially asked what we're wanted to do. We weren't comfortable with Boyd's touching the vehicle again so he arranged to have it sent to our dealership for the repairs, a complete review of all of Boyd's work and said that they would be pursuing Boyd's for reimbursement of the cost of this, and Boyd's would be providing us with a rental vehicle until the dealership finished the work.
He also asked for my permission to have a rep from Boyd's get in touch to get details directly from me, which I agreed to. The next day, I spent about 2 hours in a conference call with the Western Canada VP of Economical and the VP of Boyd's Autobody's Canadian branch.
When we picked up our vehicle from the dealership, we found out that they don't actually deal with insurance companies, but Economical had explained the situation and had a money write sent over that morning to pay them before we picked it up.
I was later informed that the manager at the repair shop had been fired over the mess and Boyd's was on Economical's s**tlist as a result.
Couldn't believe how hard the insurance company fought for us, especially only after a couple of months on the policy.
Ooh, and did I mention when it came time to renew the policy the next year, out premiums actually went DOWN!
We have since added a second vehicle to the policy and have our house insurance with them as well.
As far as I am concerned, this company is an absolute scam. My car has been hit almost a month ago at no fault of my own and we have gotten absolutely nowhere. They don’t even have the common decency to answer my calls, emails or even letters. They wrote my $12,000 car off as a “total loss” due to $1,500 worth of damage and have offered me less than half for my car. I have gotten the car appraised by another appraiser as well as multiple quotes from autobody shops and they all have said that the damages do not exceed $1,500 and that in no way is it a write-off. However, their appraiser claims the damages are higher than $5,800. In the beginning, they assured me a rental until my car was fixed (which was originally supposed to be middle of the month) but once they wrote it off two weeks before my rental was due to go back, they insisted that I had one day to return my rental. Despite all of that they even tried to tow my car off of the autobody lot before they even told me that it was wrote off. I so frustrated with this company and have no hope that this whole process will be settled soon based on their behaviour. This company does not care about their client's wellbeing. Insurance is supposed to be there as a “just in case” to assure the client's protection in situations such as accidents. I can’t even fathom the way I have been treated throughout this whole process, especially from the representative in the total loss department.