Economical Insurance Auto Insurance Reviews

Make sure to get your cancellation penalty amount in writing! When I enquired about cancellation they told me someone would call shortly to discuss; the employee calculation my cancellation fee and then I ended up being charged more than double of what I was told! They didn’t even give me a breakdown of why I was being charged so much. I fought to get money back, but they just said I was misinformed about the cancellation fee and too bad for me.

I had sent several emails in the past to correct my information on my policy as it was incorrectly written on my Letter of Experience. I had provided an updated letter of experience proving that I was in fact not at fault for an accident and had been told by a representative of the company that the information was updated on my file, only to find out two years later that the letter of experience was NEVER updated on my file! Resulting in this insurance company overcharging me for the past two years for an accident I did not commit. Since finding out about this, the company is hardly responsive to my emails and they seem to avoid me mentioning that I've been overcharged for this amount of time. The negligence and lack of customer service from this company are truly upsetting and I wouldn't recommend them to anyone. Save your money and choose a different company that will actually do their due diligence rather than scam you for your money...

DO NOT TRUST THESE THIEVES! I am a 60 years old male that has one accident non-fault in 1978, perfect driving record. Was with the same broker for 23yrs+. Home, Buss. three vehicles full coverage. Claim free. Four years ago was switched Economical Insurance without my consent. Though a lower rate was offered, I had reservations. Since then the rate has doubled! March returned home discovered large dent on drivers door 2 years old truck . Upset, but not surprised in too days society. Contacted broker. Not to worry full coverage we will take care of it. Contacted 4 days later by Kelly. Was basically interrogated rude condescending attitude for 45min. Insinuated that it was I that had slid sideways into another vehicle and failed to contact police file report informed Kelly that it would be up to the adjuster to determine. Contacted broker informed agent of conversation, was told that we have no control who the adjuster will be. Emailed photos of the damage, statement. Waited for response & waited & waited. Contacted broker 2nd week May. No problem we will take care of it. Call not returned. Contacted Kelly 5 times by email no less than 10 phone messages & to other Economical representatives that just blew me off, between June & Aug. 30. Numerous attempts to resolve this matter was ignored by my trusted family broker, one excuse after another over a three month period! During this time I got a price from two body shops $3300& $3600. What kind of Corporation would offer forgivable first claim? Insult the client to the point of legal action. Not even inspect, asses the damage. Would it not be a good buss. payout a minor claim of $3600 ($500 deduct) and keep the premiums flowing in. Guess not at Economical Insurance. Received renewal on Sept 2 and to insult me more Economical attempted to raise my premium by all most 30 %. I had already contacted another Insurance provider in July and received a substantial $ 1000+ lower rate. I have had the repair done at my own expense. Cancelled home buss. vehicle coverage by Broker, Economical in a total of $4400 annually. Just before deciding to warn others, and my 5-star negative experience with unethical business practices of Economical Insurance. My broker that I considered family friends, contacted me wanting to know if the service I received prompted me to seek other Insurance providers. YES!

Middle of August I had taken a car off the road and purchased a new vehicle. They wouldn't allow me to remove the car not in use of my policy until I sold/scrapped it. Fine. He also provided me with an approximate amount I would be paying in insurance on my new vehicle. When he emailed me my policy slips it ended up being $100 higher than stated. Again irritating but I accepted it. Then being 7 months pregnant and having to abruptly go on sick leave due to complications in my pregnancy needed to switch my payment dates from the beginning of the month to closer to the end of the month I ended up just choosing the 20th. When choosing the date the horrible agent I was dealing with NEVER advised me that because my policy is up for renewal February 18 and they wouldn't be able to charge me for that month that they would double-bill be for the month of September having to pay over $400 in car insurance that I couldn't afford. Of course, if I would have been advised especially given my situation I never would have agreed to this. When speaking to billing they even told me he should have advised me of this. Instead, he just sent me an invoice that came with my new policy papers that on the 2nd or 3rd page states the amounts that would be withdrawn from my account in September. And unless you are purposely looking for that never would have noticed or realized especially when you are trusting in your agent to not screw you over. He then tried to defend himself stating he was unaware that I would be double-billed for the month of September and there was nothing he could do for me. Isn't that his job? I don't work in insurance or billing how would I as a customer be aware of this unless I am advised. Horrible horrible service. I will be cancelling my insurance with them come to my renewal date and DO not recommend this company to anyone!

I will make it short. The company put an accident on my driver file four years ago. Unfortunately it was not mine. Once I located the issue I spent three months probably 10 hours with various individuals who were rude uncooperative and usually did not call back. Only through my efforts I finally get a refund $1932.28. I requested compensation with interest on the overpayment. Their answer was - thank you for correcting their error and helping to teach their staff. Basically get lost.. NEVER EVER AGAIN WITH ECONOMICAL!

This is the worst insurance company ever! I have been tossed around like a coin for about 2 months. Now this company will do anything, say anything and tell lies just to avoid a claim! The customer service is a nightmare. The adjusters are very rude and always not available to return calls or on holidays, what a mess! This company should be closed cause they are thieves and a rip off! Worst of all, no car rental was given to me I had to spend my own money on getting a cheap car for me and my family. I will be taking legal actions since they have money to pay for lawyers than settle claims!

Wrote my truck off, gave me maybe %80 of the value and refused to even consider my concerns, resulted in me needing to finance a vehicle that didn't suit my needs at all (going from a 7000lb towing capacity to 1500lbs) They use an appraising system that assumes selling prices off of AutoTrader from within 100's of km from your area. Trucks in the rural area I live, in the condition mine, was in are not cheap and hard to come by, I am not driving 300kms to look at a truck that might be as nice with 280K on it when mine had 160K on it. They write things off and send them to auction with minimal damage as they know they'll recoup more of their loss at auction and they won't let you buy your vehicle back once they've decided this(which seems illegal to me, I intend on contacting FSCO about this) The ONLY thing they were efficient with, was setting up a rental car, that was quick and easy. They are not a good company, rates are good currently, but if I had to choose, they would be on the bottom of my list, pay a little more, go to Aviva, Intact, ANY Mutual, even CAA. Economical is right in the same category as TD, Desjardins, Sonnet, Bel-Air, yes they're cheap, but trust me, you're paying for it, one way or another.

Do not even consider using this insurance group for your needs. On Wednesday, August 7 I had my first conversation with them regarding hail damage on my vehicle. Initially, they misdirected me to two shops to get repair quotes, finally advising me to visit one specific shop only. I have both printed quotes in hand from both shops and have requested a cash settlement. We have spent the last two weeks in a complete runaround with an incompetent adjuster whose only response is that she cannot do anything until the quotes are "downloaded". I would not trust this company at all. Also worth noting, my broker at Brokerlink has not been helpful in resolving this either.

Spoke with the agent on getting a second vehicle insured over the phone, she said 350 per month. When I received the email - it said 475 per month. This is very disturbing. If calling, please, record your conversation with them. They claim all calls are recorded which is not true. Very dishonest people. I will cancel on my next renewal.

Bad insurance! Please, stay away from it! Not recommended to anyone! I have cancelled the insurance before 3 months and now I received a statement for the outstanding balance! I don't trust their service. Very bad experiences!