Economical Insurance Auto Insurance Reviews

My experience from day one has been HORRIBLE. The intake person was extremely rude, which didn't set a great tone to start with. My accident (not at fault) was on May 3rd. I am writing this review on July 27, 2022. I STILL do not have my vehicle. Keep in mind there were supply chain issues. My car has now been ready since July 21, 2022. After leaving several messages and sending several emails, I still don't have my car. All this because they haven't removed my deductible and haven't finished deciding about covering my battery. My car isn't even two years old. Simple paperwork that isn't being handled in a timely fashion.
When leaving a voicemail, you are told that you will receive a response within 2 business days - NOT THE CASE. I haven't received a call back from message I left on 07/20/22. This is on top of several emails from my broker and the repair shop. I am so grateful for my broker! She has had to escalate this with a supervisor for the SECOND time. The first escalation with a supervisor resulted in ZERO contact. As of today, I await their call. Let's keep adding days on to my rental...
The stress of this mess is NOT worth it! Seriously, do NOT use them as your insurance company. The LACK of care about their customers and their lack of response is mindboggling.

The insurance has assigned an adjuster that set up the claim and processed it in about 2 weeks. I drop off the car for repair yesterday. Verbally adjuster had told me to find an electric car rental and they will cover the rental as we are not at fault. Now he changed his mind and has only auth $82 for rent a car. Tesla rentals are starting at $199 and it has to be out of pocket.

My truck and dual axles trailers got totalled, and they offered my trailer for 300 ( three hundred ), what's a rip-off company. The adjuster is working hard for their $$$, and I would not deal with them again.

My truck was stolen 3 weeks ago and I called it in. A week later I called the police file number. A week after that my truck was found. 2 weeks since it was first stolen and I had heard nothing from the company. I call back and say it was recovered and they once again said someone will get ahold of me. 2 days later I called in again and finally got the ball rolling to get my truck inspected and back. A week after and I just find out my truck is still in the impound. It's been 3 weeks since the first stolen and in no way have the insurance company tried to contact me. You will waste your money going through this company, find elsewhere.

It is April 8th, 2022 and I am still waiting for management to respond to my last request... These claim adjusters lie, change facts, ignore all correspondence and never look out for the insured's best interest... Although liability should have been fully established months ago... I am still being given the runaround... Soooo, I guess I've been paying for full coverage just to be screwed by my own insurance company... Best believe you all are getting sued! Disgusting behaviour this company has...

9 weeks to process claim, 1 week since completed claim documents and still have not received any money

I had to make three claims with Economical, one for attempted theft and then another for an actual theft of my truck. After the theft, I waited two months for repairs to be done and then my truck broke down a day later and then they refused to cover the additional repairs even when the shop deemed them related to my vehicle sitting for two months waiting for them to approve repairs. It took five months to get it back and had to pay $1700 out of pocket for repairs that should have been covered. My third claim was after a rollover and I was suddenly informed that they didn’t have collision insurance on it when I had been under the impression for six years it had full coverage. I’ve been paying $150 a month for six years for them to do absolutely nothing when I totalled my truck. I was left with the hefty tow bill, ambulance bill, and now a totalled vehicle. Steer completely clear of them I’ve had nothing but issues and am out thousands of dollars in both money into my truck and in paying for useless insurance.

My mother had home insurance and car insurance with economical. Last year in July she passed. I told them she passed. My dad told me he closed her accounts. They continued taking money from her accounts. I called and spoke to the broker and told them she had passed away. I provided ALL documentation including her death certificate which they asked for. They said my dad was the one who had to cancel it because he was executor of her estate on paper because he was her next of kin/husband. (I explained to them that my dad isn't all the mentally since my mom passed away) but they insisted so I gave the contact info to them. Since then I have been receiving bills to my house from her insurance constantly every 2 or 3 days I get 2 or 3 letters from them asking for money for a policy I closed for a person who passed. I keep telling them to stop. They keep sending them. At this point its harassment

I had an accident in New York State on March 23, 2022, at 8 pm. I called Economical at 6 am on March 24 to report it. A nice Afterhours agent took the information and gave me a temp claim number. Told me to wait on the claim adjuster’s phone call and not leave Buffalo, NY to go back home to Canada.
I called Economical at about 1:30 pm on March 24 as I had not received a call from an adjuster. I ended up giving much of the same accident information a second time but the call ended up with “I’m sorry but I (the agent on the phone) can not get you a rental vehicle because the system won’t allow it.” Again, I was instructed to wait till an adjuster called. I was given a claim number this time.
We had a person drive us to the entrance of the Rainbow Bridge in Niagara Falls, NY. We walked across to Canada and then arranged an Uber ride home to Hamilton, Ontario.
Our insurance broker called on March 25 to see how it was going and instructed me to get my own rental vehicle which I did and keep all receipts.
Saturday, March 26. Still have not received a phone call from an adjuster.
So basically, don't believe promises of 24/7 emergency assistance from Economical Insurance: it doesn’t exist!!!