Economical Insurance Auto Insurance Reviews

Customer service is terrible for both auto and home.
They are expensive to boot.
They did not approve a home claim and had no expense when it was fixed. They threatened to cancel the insurance if the problem was not fixed by a certain date- even thought the supply chain problem caused major problems for getting workers to fix the problem.
The non-accepted claim was recorded as a bonafide claim.
After a car crash, the adjuster would not check out a witness' statement. Which may have altered the settlement.
He did not answer many e-mails. Very bad experience. Very bad adjuster.

Worst experience.
Lowball offer, had to hire own appraiser and they increased thousands afterwards.
Never paid for towing, carseat even after recipts were provided.
Will never recommend to anyone.

Someone from Roger's came up my driveway to do a cold call. When the representative got back into his vehicle he backed into my deceased fathers car.
The car is a limited production car, it was signed by GM line workers who assembled the car as my father worked for GM. From the first time we spoke to a representative from Economical he told us the car will be considered a write off prior to seeing the vehicle. I have been dealing with a rep who is totally incompetent. We told them we do not want the car to be written off as it holds so much sentimental value. I have not received any calls from him since September 5, 2023. I have tried emailing him and all my emails are being returned. I have called and was told I would hear back from Mark within 24 hours and he has not called back. I then called after the 24 hours to escalate the issue. Today, September 15th 2023 a tow truck drive came to attempt to take the car to IAA which is an auto auction. Very sneaky. Needless to say, the car did not leave my driveway. If something doesnt get resolved I will be taking this to the ombudsman. I have taken the car to 3 auto shops who have all said the car is not a write off. I would never suggest this company.

I has an accident on the highway and the police officer said it is not my fault but the insurance didn’t listen to the police officer and they want me to pay the deductible

I put a claim through Economical, they are the most incompetent people ever. The adjuster that we dealt with wanted us to do all the work. On top of that, he told us that everything would be covered and to expect a cheque in the mail. However, not the case at all. Lead us to believe all along that the claim would be covered, only to find out, that it wasn't. please read below--

"Upon review, the appraisers have discovered that the damage of the vehicle is not an insurable loss. This is not flood damage nor impact damage.

The water leak appears to be a mechanical failure around the windshield.

Unfortunately, you are not eligible to claim this type of damage"

Total incompetence on their part, I will never deal with them again.

I had to make three claims with Economical, one for attempted theft and then another for an actual theft of my truck. After the theft, I waited two months for repairs to be done and then my truck broke down a day later and then they refused to cover the additional repairs even when the shop deemed them related to my vehicle sitting for two months waiting for them to approve repairs. It took five months to get it back and had to pay $1700 out of pocket for repairs that should have been covered. My third claim was after a rollover and I was suddenly informed that they didn’t have collision insurance on it when I had been under the impression for six years it had full coverage. I’ve been paying $150 a month for six years for them to do absolutely nothing when I totalled my truck. I was left with the hefty tow bill, ambulance bill, and now a totalled vehicle. Steer completely clear of them I’ve had nothing but issues and am out thousands of dollars in both money into my truck and in paying for useless insurance.

They are the worst insurance company! I have full coverage! And my truck Abs electrical went on the highway there was a fire and I paid 400$ to get my truck towed to my mechanic. They told me he can’t even look at it that they will tow it to their shop and start an investigation. They waited a month and a half to tell me my claim didn’t go through! I use my truck for work so I needed a rental so far paid 2000$ for the rental while paying for my truck payments and car insurance. They never got back to me even my broker had a hard time contacting them. This is my first claim in 15 years of driving. They are not reliable customer service! I’m annoyed! My broker even set me up with this insurance company. I have 0 clue where my truck is if they damaged it more or what. They tried to get me to back out of my claim looked for any way for them not to pay or help! I would never ever insure anything with them! A horrible service! They should loose their license to insure anyone! I have a year left on my finance paid $60,000 into it! Why would I make fraud or false claim! I still can’t believe they put me through this just to say no. Always get your car looked at before they take your car. I am scared to find out what the deal is with it. Think twice before insuring with them.

I had a vehicle stolen and I paid for a rental car. If something happened they couldn't give it to while they investigated it. Such scammers and very rude! They just try to deny your claim. Go elsewhere!

I wish I had looked into this insurance company before agreeing to have them as my Insurance company. This company currently handles my home and auto insurance. I have had auto insurance with them for approximately 10 years and have never had a claim. I have held house insurance with them for just over 5 years ( I am leaving this company but currently still use them ) This company is not on your side, their customer service is beyond the worst I have seen. I am currently in the middle of dealing with their ombudsperson. I was hit in a parking lot while exiting my vehicle by a woman with no sticker or registration. My car was off, and I was exiting my vehicle when she pulled in very fast beside me and took the door off of my car ( my foot was on the ground as I was getting out) I had a witness and video of the women who was very erratic. I never received a rental car (which is in my policy). I am still working and was carless for over a week with no answers or callbacks from anyone (including smart coverage my broker) I was then deemed 100% responsible for this claim because my car door was open. Even though I had a witness who saw me exiting my car when the woman pulled in and hit me (very fast). This happened at the end of March and I just received an email back from the ombudsman person today. They do not work for you and are not on your side. After looking and reading about this company I see how many unhappy customers they have. I have no problem admitting when I'm wrong but this claim is absolutely absurd. I have never been more disappointed or disgusted by a company. Do yourselves a favour and stay far away from these crooks

DO NOT pick this insurance company. They totally left me stranded and demanded all kinds of personal information after a small hit and run in a parking lot. Absolutely horrid customer service to ultimately have them not cover! I was treated like a criminal and they didn't even believe that it was a hit and run - even after me going to the Auto Collision Centre and all of the proper channels.