Economical Insurance Auto Insurance Reviews

I have been waiting for 48 minutes on a call where they said over 10 minute wait time. They were right! So far 40 minutes and still no answer...the service expectation is less than desirable.

Waited 55 minutes and gave up. Several tries - the same. Must only have one person on their call center. We made the mistake of paying in full on our credit card then cancelled before the policy took effect. Cannot get it reversed, instead, they will mail a check in 30 days. Got a 40% better rate from CAA for both home and auto. Even our broker said they were useless to communicate and deal with.

I had an accident 8 months ago. My vehicle is still sitting in the driveway not drivable. The insurance company's preferred shop did not repair properly and Economical has not followed up. Rather, they have ignored emails and calls. They are the worst company I have dealt with for insurance in over 20 years.

Came to this site after waiting on hold for 1hr and 36 min with NO RESPONSE OR ANSWER... to find that I am not alone when having horrible service. I was in an accident 2 weeks ago and still have no response as to what they will be doing with my vehicle. Two (2) weeks after the accident and NO IDEA whether they will be repairing or writing off the vehicle. I pay you ... on a monthly basis for this kind of service?!? HORRIBLE HORRIBLE HORRIBLE... I'd rather pay a little more on insurance and know that I can rely on them when they are needed than have a cheap rate with cheap service and BAD customer service.

I was with Economical/Perth for 2 years needing insurance after moving into Ontario. I got in accident that clearly wasn't my fault. They keep trying to twist stuff to their narrative and ignore hard physical proof to contrary so they can call me 100% at fault. Of course, I am fighting this all the way to top if necessary. They are rude and very inconsistent on top of that. They are the definition of customer service breakdown.

Wish I would have read all these reviews before purchasing. Shame on me. Took days to get a response back from the claims person, even after repeated messages and emails by me. The claim has been completed. Not going to sign up with Economical again. So frustrating. Oh, and the dude wasn't that polite.

Be aware of their incompetence and negligence when they process a claim. Sure they are cheaper but I regret going with them after a horrible and painful claim experience

I was rear-ended and my car was written off after owning my car less than 3 months. Family (Economical) tried to lowball my claim even after spending countless hours and providing multiple sources of proof as to the value of my car. At the end, I was still woefully out a good chunk of my original purchase price. Upon my renewal of my comprehensive insurance (not that I was ever going to deal with these guys again) my broker informed me that Family would have been charging me approximately double (no, I'm not exaggerating) what I ended up paying from a provider I was referred to deal with. GOOD RIDDANCE !!

I only gave them one star because I can’t give them zero. This is by far the worst insurance company to ever deal with. They are all liars and do not return your calls, And their mechanics they recommend “fix auto” messed up my car. A week after me getting my car back I come to find out the engine light is on and had to put $700 in the car for the first time since I owned it. Secondly, they told me they switched the front tire. The first thing my mechanic said to me was my front tires were bald. Then I came to them about another part that didn’t match the other side of my car and he told me the left side is not supposed to match the right side. When I approached the insurance company about all this, they basically discredited everything I said and stood behind the lying mechanics and lying employees! Horrible customer service, horrible corporation, nowhere close to accommodating, misleading in every way! This company should be shut down for good! Disgusting how a corporation that’s designed to protect people could be run soooo poorly!!! P.S.: this is my 4th insurance company I am not new to auto insurance and this one by far takes the win !!!

I had insurance with this company when I wanted to cancel my insurance they charged me $500 for cancellation, their service not good.