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ICBC Auto Insurance Reviews

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(211 reviews)
ICBC
1.8 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
16.7%
Agent/rep availability
16.7%
New purchase experience
16.7%
Policy clarity
16.7%
Policy coverage
16.7%
Rates competitiveness
16.7%

Top negative trending topics ?

Claim - adjuster
83.3%
Claim - not-at-fault
66.7%
Claim processing time
66.7%
Agent/rep attitude
50.0%
Agent/rep callbacks
50.0%
Agent/rep availability
33.3%
Claim - total loss
33.3%
Claim payout amount
33.3%
Agent/rep knowledge
16.7%
Billing/payments
16.7%
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Tags
Billing/payments (1) Cancellation experience (1) Claim - not-at-fault (1) Claim - rental car (1) Claim - repair shop (1) Claim - total loss (1) Claim payout amount (1) Claim processing time (1) Insurance Rates, Prices (4) Phone wait times (1) Rates for bad drivers (1) Rates for good drivers (1) Rates for seniors (1)
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Awful system

by Kevan on Aug 23, 2019
2.5 out of 5 stars

The terrible antiquated company with too many storefronts and an awful system. There is no way to get an insurance quote anymore. I was told by an ICBC employee that you must buy a vehicle before finding out what it will cost to insure. Also when renewing you must pay for 3 months minimum and if you cancel before the 3 months is up its costs $30!

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Review topics
Cancellation experience