ICBC Auto Insurance Reviews

ICBC does not have your interest in sight...deny deny deny claims until you are so torqued you seek legal help, and then deny deny deny until court. Would love another choice, another option, and well freedom...to choose. Wouldn't wish ICBC on my enemies, unless they were ICBC, and then they would deserve each other. Is there another option? Insuring out of province?

I used an ICBC approved auto repair to do the replacement of a rear bumper of my 2005 Dodge Van. Staff were friendly until after I signed the paperwork . I drove home and got out of the van to check the repair as I opened the rear hatch the rubber seal all across the bumper was pulled off ( the integrity of the seal was totally intact prior to repair). I closed the hatch and took the the van back to the repair shop and pointed the damage out top the estimator. He look at it and said "we don't have to take the seal off to replace the bumper , I said "so I am supposed to fix this myself" He said yes and walked away. the alignment of the bumper was out by 3/4" and still loose. I am not happy with CB's AutoTech Collision & Repair Centre Ltd., 2804 Rock Bay Ave, Victoria, BC, V8T 4S1.

I'm grossly shameful about ICBC. They're a huge scam. I wonder how this company trying to rip off the their clients. They charged me for NSF and try to explain the situation between me and my bank but they don't even tried to hear me. And I don't even remember that I signed a specific terms pertaining to NSF. This people are evil. I hope they will be the first one in line going to hell. I'm puking myself for their evilness. I can't imagine how they can sleep well at night thinking they're trying to rip off their clients. What a shameful insurance company. They're evil.

I have had 1 claim and while I was parked a backhoe backed into me. Now I have to pay 1800 for an adjuster saying that's how much the wear and tear was on my truck. Ridiculous how can they profit so much and charge me when this wasn't my fault. I can not for the life of me figure out how this is. Simply put they are a monopoly like rcmp they work in tandem to make profits. Take rcmp off the road and put these retards out there that way I can kick them in the balls for charging me for nothing. Have fun Alberta.

Insurance in BC through ICBC is the highest in the country. They also have ruined my credit by not removing a mistake of my credit record that happened over 15yrs ago. They refuse to take it off, even though I fixed the mistake immediately

I can not believe this company, they can't even follow their own rules, and I swear you can ask one employee a question and ask the next right beside them and you will get two entirely different answers, and if you move away like me, GOOOOOD luck cancelling your insurance. They will give you run around after run around, hand in all your documents and do what you are supposed to and they will still take out money for insurance that is no longer exists and then tell you they can't cancel the plates till they have the old ones back well that's a lie its a 16-30 dollars charge clearly listed in the email they send you about the cancellation and how you can go about it, it been over a month now I have my safety and new plates going on another plate payment in another week, and I'm still seeing ICBC take 210 out of my account! The experience I've had with this company is unreal if it was any other company or business they would of gone out of business. I have sent one more email about this as they are only open during the hours I work, and if it isn't resolved I have to close my bank account due to these people. Every other insurance company in Canada would of had these plates cancelled the first day. Here we are a month later.

Two professional adults, 40-45 years-old, doing low-risk jobs, both with maximum (16+) loss-free years, driving a 15-year-old minivan worth <$5000, insured for commuting to a nearby place of work - and the annual ICBC premium is $2000!!! This is extortion. Nowhere else in the world charges this much for motor insurance. ICBC is broken, bad and wrong. Why? (1) They are a state monopoly - no competitive pressure to reduce their rates (2) They charge all drivers the same premium, independent of the driver's age (okay, they add $100 to the premium for an inexperienced driver - but that is no way enough to reflect the relative insurance risk) (3) They are loss-making and in debt, so gleefully profiteer from us, the residents of BC, in an attempt to back fill their coffers.

ICBC continued to make automatic withdrawals for three months on a vehicle that I no longer owned. I went in with an original Bill of Sale from the date of the vehicle sale for confirmation. I also asked them to explain how they think they can charge for two policies on the same vehicle with two different owners at the same time. Their representative( who is probably employed as a supervisor due to his remarkable lack of ability to apply logic and reason to a customer's concerns) could not provide that answer. But, he didn't mind admitting that ICBC has no problem double-charging customers. Not, only would they not refund the approximately $500 that they continued to charge me; they also charged me another $60 to cancel the policy that had just automatically withdrawn the current month's insurance fee two days earlier. The only thing that gives me a small amount of satisfaction is knowing that the level of thievery and incompetence that has become the standard at ICBC will inevitably end in their grand failure. And, if you are having a bad day just be thankful that you don't have to answer "ICBC" if someone asks where you work. Thieves!

This is the most archaic and frustrating insurance company that I have ever dealt with. They hide behind policy and use that as an excuse for the terrible service that they provide. It took me 2 months to cancel my policy and receive a refund. They are lucky to be the state-run insurer because I can ensure the majority of people would leave them the second they could.

My payments last year were $300 because I was 24 and still considered as a new driver. I had 1 fender bender in the last 9 years I was driving but because 3 of the years were in Newfoundland I am now considered to have 6 years driving experience due to the new structure ICBC has. That being said they raised my rates up by 150%. Yes, my payments are now $750 a month. How can this even be allowed? And they are saying that I can just pay 10,000 to have it insured for the year if I don't want the payments. I've got 3 young kids and a wife to feed and a mortgage to pay for. The wife doesn't work right now and with just the truck payment, insurance and mortgage I'm looking at 4,000 a month. What!? ICBC is a scam and they take advantage of people because they are our only option for insurance. No wonder people drive without insurance or jump off bridges. I can't believe they are doing this sort of stuff. I thought $300 a month was bad. The real kicker was that I got a piece of mail from ICBC to remind me to renew and it said that with their new structure, premium rates don't rise each year like they used to. HA...