Johnson Insurance Auto Insurance Reviews

Other than a 40-minute wait on the phone to get through to them once, I had an overall good experience with them. A car backed into my car when I was parked, and the entire claim process went pretty smoothly. They gave me 4 options on where I can bring my car, I went with the best-looking place that had the best reviews. They got me a rental when I brought my car to the auto body shop. It took 3 days to fix my bumper and everything went smoothly. Overall, I have to say I had a pretty good experience dealing with Johnson. :-) Also, the accident was deemed that I wasn't at fault. I have seen all the bad reviews and figured I should share my experience with them since they were pretty good to me. I guess people only feel the need to share their bad experiences and not the good ones. I'd recommend this insurance company to friends or family.

My claim was handled very quickly in a non-judgmental way. The impact on my future premiums was carefully explained and to my complete satisfaction.

The true measure of an insurance company is how well the claims process goes. My daughter had 3 vehicle accidents in the space of one and half years and each claim was handled smoothly. A rental vehicle was arranged for me right away and my vehicle repaired/paid out within one to three months. I thought my premiums would sky rocket (because 2 or the 3 accidents were at fault) but they went up by a small amount. I'll be with Johnson for a while. I rather have confidence in a claim been paid out than jump from insurer to insurer looking for a 'deal' on premiums.

My wife and I have held home and auto insurance with Johnson Insurance (Unifund) for 10+ years. In that time we've had three auto claims for two not-at-fault accidents and one windshield repair. Each time a claim was necessary, the service was excellent. Our rates increased minimally three years ago and, since then, have decreased by $6, $100 and $210 respectively.

Our policies renew next month and I am shopping around for rates elsewhere. Only one company has been able to beat Johnson's rates with similar coverage. Despite my 10+ happy years, I may switch to save money (i.e. 40%).

I had a total loss claim for which I was deemed at fault. From my initial call, to the subsequent four adjusters I spoke to, all but one were wonderful. I was able to get ahold of all adjusters (except the one) immediately, and they were quite pleasant, considering the circumstances. I am still working through the injury/liability parts of the accident, but in terms of the car replacement - the no-charge "depreciation add-back" meant that I got the full value of the car that we paid almost a full year ago - and it was less than 2 weeks from the day of the accident to the day my claim cheque arrived, during which time the rental car was paid for. Impressive.

My one concern is that I was given a ticket (although the officer advised me to fight it, which I am), so we will see how that affects my insurance on renewal - although my accident forgiveness was intact, so I won't be dinged for the accident itself.

Overall, they're a bit more expensive than some other places (but not many), but they're very worth it. I'll be recommending them to everyone I know that needs insurance.