Johnson Insurance Auto Insurance Reviews

My car was hit by another driver while I was parked, and it was totaled. This insurance company was not at all helpful. They had me contact the other person's insurance and refused to help me at all. When I contacted the other person's insurance, they were shocked because I should not be calling them at all. Long story short, I’ve been paying for cabs the past week. Haven’t heard anything from my insurance. DO NOT USE

I made the wrong decision to get my insurance from this company, it’s been over a 1 month and 2 weeks I haven’t got anything back from my adjuster they said he will adjust everything within a week and it’s over a month. They never reply to your email and never call you back and always say will expect a call back from the adjuster and will never receive the call. I am paying for my car four payments are already gone after my accident. They are very unprofessional and have very bad customer services please never think to get insurance from them!

Oh my god, worse nightmare ever. No emails or phone calls returned. Sent salvage company to pick the car up and it hasn’t of yet been written off, my plates and all my personal belongings still in it. Accident 15 days ago still have no idea what’s going on. They won’t even respond to body shop WOW!

I had a car accident on Friday. The car repair shop was not arranged. I called back Sunday the representative did not want to find a repair shop for me ask me to wait for an adjuster. I called again another representative suggested me go to the assured collision center. I went there and they said dod have my paper and want me to call insurance to send the paper. Since then I made many time phone calls and waited on the phone for hours nobody answers the phone. The automatic system told me to do it online but the online claim does not work. In beginning, a representative told me that the adjuster will contact me within 58 hours. But 4 days passed no one contacted me. I have to say it very bad customer service. I don’t know when can I get my car fixed.

My son has had two claims, while under Unifund/Johnson. Both claims he was NOT at fault. First, he was rear-ended, then, in the second accident, someone turned left into his lane running straight into him.

The first claim took almost two months to resolve. Interestingly, the garage had initially said the car was a write-off, but then after I pushed and pushed for a resolution, suddenly it could be repaired, 7 1/2 weeks later.

This time, his car was immediately written off, and that was it. We have had no luck getting anywhere with Unifund. I had one conversation with one person who, 7 weeks into the claim, said she'd take matters into her hands and personally ensure it was dealt with. That was nearly three weeks ago. Despite numerous calls, and a very detailed email to her, I have had no response.

DO NOT USE JOHNSON/UNIFUND.

We had home/auto/recreational vehicle insurance with Johnson Unifund, for 6 years. I was rear-ended (no-fault) first incident I've ever had having to make an insurance claim in 40 years of driving. I was assigned a claims person, this person never returned voicemails, emails in 3 months, I had to escalate my complaint to a supervisory position, in turn, I was told that they are "overwhelmed" at the moment as was really no help what so ever. It took me 4 months of constant calling only to hold for up to 45 minutes, to get my car repaired. At a time when a person is in an injured state, dealing with doctors and therapists, then having to fight to get the repairs completed in a timely manner was unacceptable these people truly do not care for their customers well being, just keep increasing rates and collecting their money, we have taken our insurance needs elsewhere, do yourself a favour and pass this company by.

Extremely upset and disappointing service. We had a claim 2+ weeks ago, not-at-fault accident, no one has ever called/e-mail or even tried to contact us. The vehicle is at a total loss and we need to know the replacement value but after numerous phone calls and e-mail from us, we have yet to receive any communications from our adjudicator. Very disrespectful and extremely rude from the organization of this size to be treating their customers this way. Do not waste your time or money on them. They do NOT appreciate your business.