Johnson Insurance Auto Insurance Reviews

I hit a deer a night on the HWY, which totalled our car. I limped the car (before it lost all coolant) to a nearby business parking lot. It sat there for nearly TWO weeks before being towed to an auto body shop, despite repeated phone calls (which went unanswered!) to Johnson/Unifund. It was as if I didn't exist as their customer. The business wasn't too happy to have a wrecked car in their parking lot either. When the car was finally towed to THEIR chosen auto body shop, the shop had no paperwork or info from Johnson/Unifund to even proceed with an estimate. It was over a week before they had some direction from the insurance company. To top it all off, after over a month of stress and not returned calls, they lowballed me on the value of the car, despite me sending them a bunch of receipts and photos of the car (it was absolutely mint cond with very low kms). Horrible, horrible company to deal with. STAY AWAY!

My daughter tapped a vehicle in a parking lot. That same evening, hours later that other person went and totalled their rental vehicle stunting and drifting. They were not supposed to be driving that vehicle. There is actual video of his driving the vehicle after he claimed my daughter broke the axle on his vehicle. (Which you should know a vehicle can’t drive with a broken axle) The police are involved and investigating his fraudulent claim but my insurance company decided to go ahead and say my daughter was at fault and they paid out the claim. No questions asked! They didn’t even send an adjuster to look at my vehicle as I insisted, as common sense will tell you that my vehicle did not damage that other vehicle. If my vehicle damaged another vehicle to include breaking its axle, perhaps my vehicle should be in a museum somewhere with its “special powers”. What does an insurance company care because they will get all that money back from you and me anyway by increasing all our rates 10 fold. No one has any morals or common sense.

Tried to cancel my policy they carried on taking the money out of my bank.
So i cancelled the Payments with my banks Johnsons then said i owe them money and they where cancelling my policy for non payments after i already informed them i did not own the car anymore, rude staff and obnoxious when they talk to you they talk down to you would not recommend to anybody.

A former girlfriend of a friend, who didn't have a licence, - stole my car at night and crashed it. I'd forgotten my keys at my friend's house and had no idea till my wife spotted our car in a parking lot on the way to work. The next morning. Johnson won't settle. It's a nightmare. We've got 3 kids under 5 years and it's a leased car that has to be turned in. Adjuster won't take my calls. Gonna have to take out a loan and take them to small claims court to sue adjuster, Unifund and Johnson. BUYER BEWARE!! I'd give 0 stars if I could!!

Making online monthly payments as they neglected to withdraw funds from my account and they declined payment. They cancelled my insurance and from a 7 star moved me down to a 1 star. From 100 monthly now 300 monthly with no accidents or claims. They also charged me $352 before they would re-write another policy. Would not explain what that was for.

I have been a customer paying premiums for 30 years without a claim. I had a hail claim and the whole experience has been a nightmare. I went through two claims adjusters off and on then got a supervisor, from whom I maybe get a response once a month no matter if I call or email. They sent me to a shop that did a terrible job and only half the car got painted. Refused to accept my vehicle as fixed. I just want my vehicle fixed. It is now November and my claim was in June. The worst claim service in the industry... I have been in insurance for years. This is unacceptable, so buyer beware they will take your money but if you need coverage, they just ignore you and hope you will go away. I definitely would warn anyone not to use this company.

Claims adjusters are irresponsive and negligent causing the case of a simple claim to drag out to more than 15 months. I had a terrible claims experience with a claims adjuster that has dragged out to a year and a half with no resolution to date. I was sideswiped by a left-turning vehicle. After reporting the incident, I got a call within a week from my claims adjuster letting me know that the other party had accepted liability. She was friendly and courteous, and I thought that was the last I would ever hear about this. Months later, I received notice from collections saying that the case had not been settled and found out the other party withdrew their acceptance of liability and informed adjuster. But the problem was, the adjuster never informed me of the other party`s change in mind, so there was zero possibility of obtaining traffic records 3 months after the fact to prove my innocence. I believe that the broken link in communication that happened with my adjuster, who I later discovered, has a habit of not seeing emails. So it was very likely she did not see the change of situation with my claim. She said she would discuss with her supervisor the unique case and get back to me, but never did. She became increasingly negligent in responding to my voice mails and emails, gradually with the time of replies stretching out to 1-2 months. Each time that she did respond, it was because I called her and got through to her voicemail (which by the way, she uses as a front to avoid customers she doesn't want to talk to). However, her response each time was unhelpful, telling me that she needed to review the files again, follow up on it and get back to me. She never did give me a conclusive answer. Eventually, she stopped responding altogether. In the end, I had to pay for the loss using my own travel insurance, and Johnson offered no help. Around 8 months into the claim, I called to complain about my experience with Johnson since they gave me no closure about whether I was actually at fault for the incident. My claim got redirected to another adjuster, who contacted me to get all my documents, and told me she would get back to me for closure on my claim. Not surprisingly, she never responded either, even after I emailed her to check the status. I highly recommend you to spend your money at an insurance company that actually protects their customers. Johnson has not only wasted hours of my time but also my money.

I paid when i bought 2017 honda odyssey $6000 down payment plus additional warranty with lease guard fee. But my van got stolen 2 months after i purchased the van. Insurance company refuse to pay any money to me (all the money i paid 2 months ago) and they just want to pay off Honda finance only. This is very frustrating because i paid more than $9000 for just to drive the van for 2 months..

This is fraud.

Very poor service in all area of business. Every year they increase the premium without any reason. My last auto insurance premium for two cars were $4700 and I cancelled with them and got new rate from another insurance company for $2600.