Johnson Insurance Auto Insurance Reviews

My car was hit by another driver while I was parked, and it was totaled. This insurance company was not at all helpful. They had me contact the other person's insurance and refused to help me at all. When I contacted the other person's insurance, they were shocked because I should not be calling them at all. Long story short, I’ve been paying for cabs the past week. Haven’t heard anything from my insurance. DO NOT USE

My son has had two claims, while under Unifund/Johnson. Both claims he was NOT at fault. First, he was rear-ended, then, in the second accident, someone turned left into his lane running straight into him.

The first claim took almost two months to resolve. Interestingly, the garage had initially said the car was a write-off, but then after I pushed and pushed for a resolution, suddenly it could be repaired, 7 1/2 weeks later.

This time, his car was immediately written off, and that was it. We have had no luck getting anywhere with Unifund. I had one conversation with one person who, 7 weeks into the claim, said she'd take matters into her hands and personally ensure it was dealt with. That was nearly three weeks ago. Despite numerous calls, and a very detailed email to her, I have had no response.

DO NOT USE JOHNSON/UNIFUND.

Extremely upset and disappointing service. We had a claim 2+ weeks ago, not-at-fault accident, no one has ever called/e-mail or even tried to contact us. The vehicle is at a total loss and we need to know the replacement value but after numerous phone calls and e-mail from us, we have yet to receive any communications from our adjudicator. Very disrespectful and extremely rude from the organization of this size to be treating their customers this way. Do not waste your time or money on them. They do NOT appreciate your business.