MPI Auto Insurance Reviews

I have yet to have one good experience with MPI. When talking to customer service they are extremely arrogant. You can tell MPI knows that the consumers are stuck with them so they treat their customers like that. It is always their way... They are one of the most unhelpful companies out there and every single time you call, someone always tells you something different than the last person you talked to. There is a real lack of communication between them and the customers are suffering because of it.

I was in an accident where I was sideswiped while stopped and resulted in whiplash and loss of wages. I was assigned a case manager who claimed, on her voicemail, that she would return your call within one business day. I had to leave 3 messages on 3 different days and when I finally got a call back I was on the other line who I hung up with and called her right back. She stated she was in a meeting but sounded like she was driving and would call me back. When we finally did speak it was as though she could not focus and was repeating herself and missing the question completely. She also had muffled the phone a few times as though talking to someone else in the room. Waste of my time to talk to someone who was so uninterested to even pretend to try to listen to the question being asked. I eventually found out that because I only missed 6 workdays I will only be compensated for 90% of ONE day!

Was involved in a collision, was at a stop sign and someone turning right collided into me. Other driver lied and is claiming she was going straight - so since I had the stop sign I've defaulted to 'at-fault'. 1) angle of collision isn't straight forward 2) I reported the day after (happened in the evening), another party only reported after getting a letter. 3) The person did not have license or registration - I have no idea if the person involved is the one I even dealt with and/or if witnesses were friends. I called MPI every day to determine liability. Finally, I was given a supervisor, called her every day and nothing. Finally, I got a hold of another supervisor who nudged my supervisor. Took another day, when she finally replied - it was by email and just stated what was already provided. I never got a chance to provide any additional details or even for my story to be considered. I'm being accused of gunning it across right when this other driver appeared... ya right cause that makes sense. Also, I'm putting in all this effort for fun... ya right. Another party lied and gets away with it at my expense. Terrible MPI, I do not know how they sleep at night knowing how many lives they screw.

I have had a driving license for 50 years with 15 merits because I have never caused an accident. My car is older but in mint condition. I rear-ended another vehicle recently. The only damage was to my car, the other vehicle was fine. That driver wouldn’t even exchange information but I got his license plate. After checking with an auto body shop to see if it was worth submitting a claim I decided to go to my insurance company MPI... I got a claim number and was told I could go directly to an auto body firm. I did, they took pictures, etc. and submitted them to MPI. I waited. If the auto body co. hadn’t contacted MPI I’d still be waiting (except I would have called them). They would not approve the claim because of inconsistencies? 2days after I received call from them. I had to repeat my story again and was basically told they didn’t believe me. My question was, why would I make a claim and lose 5 points on my license if it were not so. I agreed to bring my car to the depot so the adjuster of MPI could see it. I brought my car in and the supervisor and the estimator looked at my car and on the spot agreed to fix it and they would sign off on it. Today I got a call from my auto body shop saying they had ordered the parts and MPI changed their mind and now won’t fix my car. My car is only with so much. So how does an insurance co. like MPI get away with this. I pay my insurance, and MPI is happy to take my money, but I can’t have my car fixed? Even if I withdraw my claim, my question remains, how can they refuse when I pay my insurance and they are my insurance company. There is something very wrong with MPI.

I lost my driver's license over 4 years ago due to a stupid celebration resulting in a DUI. I immediately stopped drinking alcohol and decided to get my life on track. Shortly after I quit my body went into complete decline and was quickly bedridden for the next three years with cirrhosis of the liver. I received a transplant just over a year ago. In February I started the process of getting my license back, even though I only lost it for one year. It is been 7 months of part-time minimum wage jobs that can't pay my bills and feed my kids. I'm only looking for a waiver for the legislated immobilizer smart start so I can go back to being a professional truck driver and earn a decent wage. MPI is still do nothing even after two appeals (because employers won't wait for MPI, they just hire someone else). So I've been living in poverty because MPI can't get anything done in a timely manner. The amount of mistakes they've made that have cost me money and time is outrageous. I want to start a collection from all the people who have been taken advantage of by MPI and hire an independent investigation company to do an inquiry on how much coffee gets drank instead of work getting done. I'm tired of these people hiding behind their phones and returning calls at their leisure...

When my truck was stolen right out of the store parking lot and taken on a joy ride for 3 days and brand new tires torn to shreds we had to prove and then prove again and fight for their replacement! It took over 6 mths to settle...in the mean time we had to be out of pocket for 1800.00 worth of tires, rod changes, balancing and also had to cover the destroyed steering column and replace my glasses and uniforms that were in the truck at the time. (I had just gotten off work) They were very difficult to deal with and NOT "Friendly Manitoba" like in anyway.

Only option offered for auto insurance in Manitoba. They do not provide comparable prices as they have a monopoly on the auto insurance business in MB. They found me at fault in an accident that I was involved in when the other driver was clearly 100% at fault. I wish I had the option of choosing a different insurance company.

Manitoba Public Insurance have the worst customer service. The agents are very rude. Lacks empathy and always want to frustrate customers. I signed up for the winter tires program. MPI collects payment with my policy every 15th of the month. It happened that MPI attempted to collect payment in February and my bank declined it. Didn’t even know the payment was declined and, I have money on my account. On March 13th, I called MPI to make payment for March because I will be away for one month. The agent that I spoke to on the phone didn’t mention to me that they had issue collecting payment in February and, the payment that I was making is the February bill. My policy expired in the middle of March. I got back from vacation and followed up with MPI to continue financing the winter tires. Guess What? MPI customer services declined my request to refinance the winter tires because I have relocated to another province. They reminded me that I missed payment in February and March. So, I cannot refinance the winter tires. I mentioned severally to them that, I’m in the province for school. MPI customer service keep telling me there is nothing they can do me. I am out of the province. I cannot refinance the winter tires or renew my policy. Now, I got to pay off for the winter tires at once. I tried to come to an agreement with MPI and even made a partial payment. MPI customer service refused to assist me further. I cannot get my driver abstract or claim experience letter to insure my vehicle at my new province. I just got back from Vacation and, I don’t have the full amount to pay immediately. I need time to pay off up to $1166. I still made half payment to MPI. I also got to meet one reasonable customer service who was willing to assist me. She collected my bank info and she made me pay for the driver abstract and the claim experience letter. She told me that the driver abstract and claim experience will be mailed to address. Guess What? Another customer service called me two days later and said they are not going to mail the driver abstract and claim experience letter until I pay the full amount for the winter tires. There is nothing they can do because I am out of province. Never had this terrible experience in my life. I am very disappointed at MPI service. They need to work on their customer service and supervisors. They act like they everything on them and a customer have no say. How can you not resolve customer issues? At least be kind. We live in a world where nobody knows tomorrow.