MPI Auto Insurance Reviews

On October 6th I called MPI regarding a claims issue. The first associate I talked to was very helpful and told me she would transfer me to the department in which could help me with my claims issue. The second lady I spoke to around 9:25 am was extremely short, rude and inconsiderate. She interrupted me in the middle of speaking several times and mumbled the information I needed to actually make my claim. When I asked her to repeat herself she was very rude and condescending. I am not one to go out of my way to write reviews about people who are just going about their day trying to do their job as best they can, but a person such as the one I spoke to should not work in customer service. I feel extremely disrespected and disappointed in my experience due to my treatment from that one specific employee.

Trying to deal with a total loss claim and called my adjuster to ask questions (as per his email sent hours before). Found an out of office message. No ability to leave a voice-mail. When I contacted a member of his team for help they put me through to a supervisor who doesn't work before noon apparently! Or so I assume from his inability to answer or return a phone call before noon for over a week! We've been playing phone tag so long my adjustor will be back from vacation soon and my problem STILL isn't being handled! I'm absolutely blown away at how an experience that should have taken a few days has taken almost a month (from Aug14/20). Every time I have to deal with MPI, it takes an excruciatingly long time to do anything! It's sickening and inhumane that we are FORCED to use this corrupt organization! I hate giving them any of my hard-earned money knowing they won't help me when I need it most. What is the point in even calling it public insurance? They aren't there to help the public, just line their own pockets.

So much information left out, they don't tell you about license renewal bills. Probably the only service in Canada that doesn't send mail via email. They will continue sending mail to the wrong address for 2+ years instead of phoning you when they have the correct phone number. One phone call could've saved a bill from two years ago.

#1.I got a ticket with 30-day suspension in ON with an ON license that I fulfilled in ON and paid for in ON, I moved to MB later that year and shortly after switching my license over I got a letter saying that they are suspending my license for 3 months because of the ticket!
#2.I moved back to ON where Service ON confiscates your last provinces license and sends it back to them (MPI) with a cancellation request, I couldn't cancel it myself without it the card and MPI went and put another suspension on my record and fined me for about 3 months of my license and interest... they sent the amount directly to collections without contacting me about any of it first.
#3.I had a hit and run with my sister's car out of province and MPI refuses to take responsibility. There is a lot more to add, and quite frankly I don't know anyone who likes MPI... not even the insurance agents I know that work there.

Literally the biggest ripoff ever, you have to shell out thousands just to be able to drive to work and school and there are no other insurance brands available so MPI can charge whatever they want. Sorry, why am I paying $2500 for insurance on a $10000 car? At this point, it is cheaper to just replace my car if it wrecks.

I put an ad in Kijiji to see if someone might have experience fixing automatic transmissions for a VW I was trying to get roadworthy. The ad was answered and I make arrangements to get it fixed only to find out that my car was involved in an accident. I have all the information about the person to whom I entrusted my vehicle and they have the name of the person involved in the accident. I haven't seen my vehicle in 15 months. The police have it reported as stolen. MPI says it's my tough luck and recommended that I go and try to find it (the police suggested that this might prove hazardous to my health). MPI would cover the damage if I can find my stolen vehicle. I can't find it, too bad, so sad. I'm not impressed. I feel they has been no motivation on their part to find out who's perpetrating these crimes (and I haven't found the Winnipeg Police Service too helpful either, unfortunately). But I do understand the WPS has more pressing items on their agenda than a stolen VW. But where does it end?

I was in an accident where I was sideswiped while stopped and resulted in whiplash and loss of wages. I was assigned a case manager who claimed, on her voicemail, that she would return your call within one business day. I had to leave 3 messages on 3 different days and when I finally got a call back I was on the other line who I hung up with and called her right back. She stated she was in a meeting but sounded like she was driving and would call me back. When we finally did speak it was as though she could not focus and was repeating herself and missing the question completely. She also had muffled the phone a few times as though talking to someone else in the room. Waste of my time to talk to someone who was so uninterested to even pretend to try to listen to the question being asked. I eventually found out that because I only missed 6 workdays I will only be compensated for 90% of ONE day!

Was involved in a collision, was at a stop sign and someone turning right collided into me. Other driver lied and is claiming she was going straight - so since I had the stop sign I've defaulted to 'at-fault'. 1) angle of collision isn't straight forward 2) I reported the day after (happened in the evening), another party only reported after getting a letter. 3) The person did not have license or registration - I have no idea if the person involved is the one I even dealt with and/or if witnesses were friends. I called MPI every day to determine liability. Finally, I was given a supervisor, called her every day and nothing. Finally, I got a hold of another supervisor who nudged my supervisor. Took another day, when she finally replied - it was by email and just stated what was already provided. I never got a chance to provide any additional details or even for my story to be considered. I'm being accused of gunning it across right when this other driver appeared... ya right cause that makes sense. Also, I'm putting in all this effort for fun... ya right. Another party lied and gets away with it at my expense. Terrible MPI, I do not know how they sleep at night knowing how many lives they screw.

I have had a driving license for 50 years with 15 merits because I have never caused an accident. My car is older but in mint condition. I rear-ended another vehicle recently. The only damage was to my car, the other vehicle was fine. That driver wouldn’t even exchange information but I got his license plate. After checking with an auto body shop to see if it was worth submitting a claim I decided to go to my insurance company MPI... I got a claim number and was told I could go directly to an auto body firm. I did, they took pictures, etc. and submitted them to MPI. I waited. If the auto body co. hadn’t contacted MPI I’d still be waiting (except I would have called them). They would not approve the claim because of inconsistencies? 2days after I received call from them. I had to repeat my story again and was basically told they didn’t believe me. My question was, why would I make a claim and lose 5 points on my license if it were not so. I agreed to bring my car to the depot so the adjuster of MPI could see it. I brought my car in and the supervisor and the estimator looked at my car and on the spot agreed to fix it and they would sign off on it. Today I got a call from my auto body shop saying they had ordered the parts and MPI changed their mind and now won’t fix my car. My car is only with so much. So how does an insurance co. like MPI get away with this. I pay my insurance, and MPI is happy to take my money, but I can’t have my car fixed? Even if I withdraw my claim, my question remains, how can they refuse when I pay my insurance and they are my insurance company. There is something very wrong with MPI.

I lost my driver's license over 4 years ago due to a stupid celebration resulting in a DUI. I immediately stopped drinking alcohol and decided to get my life on track. Shortly after I quit my body went into complete decline and was quickly bedridden for the next three years with cirrhosis of the liver. I received a transplant just over a year ago. In February I started the process of getting my license back, even though I only lost it for one year. It is been 7 months of part-time minimum wage jobs that can't pay my bills and feed my kids. I'm only looking for a waiver for the legislated immobilizer smart start so I can go back to being a professional truck driver and earn a decent wage. MPI is still do nothing even after two appeals (because employers won't wait for MPI, they just hire someone else). So I've been living in poverty because MPI can't get anything done in a timely manner. The amount of mistakes they've made that have cost me money and time is outrageous. I want to start a collection from all the people who have been taken advantage of by MPI and hire an independent investigation company to do an inquiry on how much coffee gets drank instead of work getting done. I'm tired of these people hiding behind their phones and returning calls at their leisure...