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MPI Auto Insurance Reviews

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(58 reviews)
MPI
1.8 out of 5 stars:
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The absolute worst!

by disgruntled2 on Jul 16, 2020
1 out of 5 stars

#1.I got a ticket with 30-day suspension in ON with an ON license that I fulfilled in ON and paid for in ON, I moved to MB later that year and shortly after switching my license over I got a letter saying that they are suspending my license for 3 months because of the ticket!
#2.I moved back to ON where Service ON confiscates your last provinces license and sends it back to them (MPI) with a cancellation request, I couldn't cancel it myself without it the card and MPI went and put another suspension on my record and fined me for about 3 months of my license and interest... they sent the amount directly to collections without contacting me about any of it first.
#3.I had a hit and run with my sister's car out of province and MPI refuses to take responsibility. There is a lot more to add, and quite frankly I don't know anyone who likes MPI... not even the insurance agents I know that work there.

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Scam

by Mpihater on Jul 3, 2020
1 out of 5 stars

Literally the biggest ripoff ever, you have to shell out thousands just to be able to drive to work and school and there are no other insurance brands available so MPI can charge whatever they want. Sorry, why am I paying $2500 for insurance on a $10000 car? At this point, it is cheaper to just replace my car if it wrecks.

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Car Stolen - No Compensation

by Cozmo12 on Jun 11, 2020
1 out of 5 stars

I put an ad in Kijiji to see if someone might have experience fixing automatic transmissions for a VW I was trying to get roadworthy. The ad was answered and I make arrangements to get it fixed only to find out that my car was involved in an accident. I have all the information about the person to whom I entrusted my vehicle and they have the name of the person involved in the accident. I haven't seen my vehicle in 15 months. The police have it reported as stolen. MPI says it's my tough luck and recommended that I go and try to find it (the police suggested that this might prove hazardous to my health). MPI would cover the damage if I can find my stolen vehicle. I can't find it, too bad, so sad. I'm not impressed. I feel they has been no motivation on their part to find out who's perpetrating these crimes (and I haven't found the Winnipeg Police Service too helpful either, unfortunately). But I do understand the WPS has more pressing items on their agenda than a stolen VW. But where does it end?

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MPI DOWNPLAYS INJURIES

by POedInMB on Sep 14, 2019
1 out of 5 stars

Experiencing severe whiplash after MVA. Medical practitioners rate it a 3. Despite 5 assessments and documentation, MPI rates it a 1. So I'm not getting the care I need. Daily headaches. Weekly migraines. Torn ligaments in shoulders and neck and back. No medical history of any of this before MVA. Super athletic, ADHD person before MVA. What can I do to get proper medical care? MPI insists on a Multidisciplinary Assessment. Even with migraines and chest pain. If I don't go, physio, chiro, etc. are stopped. I was self-employed in a delivery business, lifting 25 to 50-pound items. At the rehab clinic, the PT guy let slip that I am to be rehabbed at minimum wage. He had me carry a 5-pound weight for 1 minute, then said that I could easily go back to work. I asked him if he knew what my job was. "No," I told him how much I lift and he was very surprised. "That's interesting. MPI's determined position for you is different." How can MPI pretend my 28-year job is nothing? After 4 months MPI finally said they would pay Loss of Income. "Starting at minimum wage." MPI person said due to 28 years in the business, in a few weeks, I'd get another check based on my skills - $40 per hour. No cheque has shown up and MPI won't answer my questions. Ombudsman won't change any decisions. Ombudsman only makes sure MPI follows proper procedure. I need help. Living in pain is depressing and I try to keep happy for my grandkids. I've started documenting the number of actual lies MPI has said to me. 7 and counting. The number of times they "never received a FAXED document" - 5 and counting. Is there anyone who can make MPI treat people properly? I know, I know. It's an insurance company. Would private insurance be better? This has been so depressing and my mindset is getting worse. If anyone has any ideas, it would be hugely appreciated.

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No contact over a month

by Dirty T on Aug 29, 2019
1 out of 5 stars

It is been over a month since I was rear-ended. It is been 4 weeks since I was told my car was a write off. I have not received an offer from MPI, actually not one word from them. I have made about 10 phone calls, attended the Winnipeg Bison location twice in person and even written an email, no response at all. I was thinking there was some sort of issue I was unaware of but after reading all the comments on here this is just standard operating procedure. MPI needs to be shut down, I was to select my insurance provider in a competitive market.

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Claim experience not good

by Don't trust MPI on Jul 3, 2019
1 out of 5 stars

Recently, had a claim experience with MPI. My car was stolen or what happened with it I don't know anything till now and it has been 5 months. However, I got it back but it took 2 months to MPI to solve the claim. Police, however, found the vehicle in about 8-10 days but MPI was not working on my claim the just put it aside for one month. MPI stopped even answering my questions and, sometimes, just ignored my calls and my claim adjuster just ended my calls in between without answering. What I think is its because I just came from another country and they didn't take it seriously because I don't know much about the system and they played with me. Nothing happened to my car, no one caught guilty. The only thing was they ignored my claim had a really bad experience in Canada first time with Manitoba Public Insurance!

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Monopoly of Crooks

by Tbone on Jun 18, 2019
1 out of 5 stars

A provincially owned and operated insurance company that has no issue screwing the public to fill the provincial coffers. No competition, so they get away with far too much and treat you like shit without a care what you have been thrown. A prime example of their rip off includes a 2001 Dodge Ram 1500 that I drove and have 12 merits (10 more than when I bought it) that cost 180.00 less with the same insurance when I bought it. Think about that... A vehicle that's 18 years old insured by a driver with a hugely improved record and it's only 180.00 less than the original insurance cost and worth a fraction of its original value. They love to pull scams on accidents as well. Watch for things like them devaluing a vehicle due to listing a different engine than what's in your vehicle, just an example of how they WILL scam you. If you or I did this we would be charged and fined. A total rip off!

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Worst customer service

by AF on May 8, 2019
1 out of 5 stars

I had an accident out of province. Got engaged with adjuster and sent pictures and body shop quotes. It's been almost a month. She does not return my calls or reply to my emails.

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Worst company in Manitoba

by MPISUCKS on Apr 9, 2019
1 out of 5 stars

They will do everything in their power to screw you around and when you get double charged insurance, it's my fault. Oh, but wait, they will send you a refund check that takes 10 days to come by mail. Well, that doesn't help when you are too broke to go get gas to go to work because I have 10$ in my account - no, thanks. I'll just eat air for the next 5 days... No problem! They are stuck in 1991 and can't refund you in person. Don't even get me started on the adjusters...

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MPI frauds customers

by Brian on Jan 10, 2019
1 out of 5 stars

I had my truck stolen 3 years ago and MPI did nothing. I provided evidence to prove the condition of the truck and they don't even look at it. The senior adjuster lied and was deceitful in so many different ways it's just disgusting. I requested that I wanted all my info from my MPI file and when I got it, the adjuster had taken pictures of my personal papers inside my truck and all my purchase invoices were gone. I thought it was the thieves but seeing these pictures I suspect he found them and destroyed them. They used black book value for my truck and the worst condition even though there was no rust and the truck was in excellent condition as I used it in my pilot business. You enter the K and options to get the value, MPI takes off an extra $12,500 for the 444,000K on a 5.9 Cummins diesel. They send you a registered letter with a letter hidden inside that you have 5 days to respond or you agree with everything MPI says. In hindsight I wish I had recorded every call and meeting, now they have a fraud campaign out and they are so guilty of it themselves but no one protects us, the consumers.

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