The Personal Insurance Auto Insurance Reviews

They have been double dipping my payments for over a year from two different institutions. I switched banking and they kept withdrawing from old account. I am trying to send them the documentation and have requested an email address so they can see what I am talking about. Been going in circles now for 30 minutes. Oh, did I mention that I can not sign onto my online customer portal?

Customer service is the worst, seems u have to repeat yourself 20x and they still don’t get the facts, they took money from my account for a second vehicle I no longer had and then tried to charge me $440 a month for one vehicle, when 2 vehicles were $480 a month. Cancelled right away n got insurance with another insurer for the same vehicle and coverage for $175 a month. Had a credit n once I cancelled they managed to find a way to still take money out of my account and it was not a cancellation fee. Getting a lawyer n going after them! Scammers all the way!

1. Applied for home and auto coverage, over the phone. The Agent used my branch's fax number, which he got on his own somewhere - not from me. as my chequing account number: Fail 1.
2. Insurance company agent after my call replaced that with my chequing account number, which I repeated and he recited perfectly: well, he sent in an imperfect number with 7 correct digits and 1 wrong one. Fail 2.
3. I was never consulted so knew none of Fail 2. In Dec., I got 7 letters in 10 days, 6 on 1 day, 4 that day had different pre-authorized payment figures for same policy; and 2 said policies were cancelled, 2 others sent within an hour of the others said cancelling was a mistake and policies were fine. 4 different authorization figures, 2 cancellations. 2 Renewals. 0 explanations. Fails 3 to 10.
4. Before a day had passed since the gaggle of mails. I called and the company said all was fine, numbers were fine, no problem - and, the corker, if more than 1 of the 4 assorted amounts were taken, I could check to see and just call back, and this would be returned at once. I called my bank and they said nothing got paid, the insurer had the wrong "transit" number. Fail 11.
5. 1 Feb., 4 months into the circus, the insurer called to inquire about Fail 11, and after 40 minutes, she tried a 3-way call, insurer, my bank, and me - which my bank says is not allowed with online banking. Now it was my job to check with my bank and then to see whether the insurer had things correct. That ate another hour. Fail 12.
6. Never did they call me back. I was back in the dark about (a) whether the insurer had the right transit and account number for CIBC, and (b) how much and how many payments had been authorized and/or sent. Fail 13.
7. So I surrendered. My bank was told the insurer had finished filing and been paid this same day. Hadn't they called me? Oh. I replied that I'd call the insurer to find out (a) and (b). My bank said that my decision should get me the answers I needed. Fail 14.
8. While on hold for many minutes, I tried to check my chequing account online to find out what of the 4 billings sent on the same day had been taken - but my online bank said they need an 8-digit account #, but my insurer only issued 7 digit account numbers. So I could not find out whether 2XX, 3XX, 19XX, or 21XX had been requested by that insurer - or all 3! - and w/o a personal call to Personal by me, the info apparently would never be known to me online, at least Fail 15.
8. 2.3 hours since my first call today, the insurer said the unaccountably brief digit count didn't count, no matter that my bank said it would not allow online registration for ANY 7 digit account numbers, least of all, I assumed, for an insurer, it had unceremoniously dropped after many buffs supporting it for CIBC customers. Fail 16.

My Resolution: I am moving home and car this month before the next Personal withdrawal date, and blasting CIBC for sending this nincompoopish company's name to me by mail, email, and investment advisor - then dropping it w/o a single word by email, mail, or call. The faulty transit number? I called Toronto and this was fixed by CIBC in, literally, 20 seconds. Getting should have never been a problem for a trained selling agent 11 weeks ago when he used a bank branch's FAX number instead of my chequing account number. 16 Fails, 11 weeks.
I am so out of here, as youngsters say.