The Personal Insurance Auto Insurance Reviews

I recently switched to The Personal for my auto insurance. I unfortunately had my first claim and the experience I had with the insurance company was worse than the actual car accident. My adjustor NEVER called me back, despite numerous calls and voicemails. I would actually leave voicemails BEGGING him just to call me back. Finally, I called and asked for a different adjustor and they pretty much told me no. The person I was speaking to told me that as far as she can tell, my adjustor is doing what he's supposed to be doing because he had written some notes on my file. How am I supposed to know he's doing what he's supposed to when he NEVER calls me back. After making this complaint he still refused to call me back. It took him 4 weeks to tell me my car was a total loss even though he had advised me two days after my accident that I should remove my belongings from the car. It took 5 weeks to receive my cheque. They covered me for a rental for 2 of the 5 weeks in which I didn't have a car. DO NOT go with The Personal. Worst experience ever and I would hate for someone else to go through something like this.

Was rear ended at traffic light in my 2012 dodge caravan. Was persuaded to send vehicle to preferred shop from Personal. Three weeks later get car back, AC does not work and large discoloration where evaporator coil is located in rear quarter panel. Returned it to body shop who says they never painted panel and adjuster says AC unit was broken before accident. Claims rep tells me I haven't used AC this year (spring) so it must have been pre-existing problem. I have all my service records from dealer, nothing about broken AC unit. Unbelievable. Now I will file complaint to Insurance Ombudsman of Ontario.

Our car was hit in our condo parking lot while it was parked. The offenders had personal. Their inability to return phone calls and relay information back to the victims caused massive delays in repairs, and we wound up getting charged insurance for the rental vehicle while ours was being repaired. Now in the process of disputing that charge, but not holding out much hope. Avoid at all costs!

They took off the insurance on the car that was in circulation! I was driving thé car without collision and responsibility for 5 months! They just told me that "we made a mistake and we would have covered you in case of a claim" i can imagine the hassle that I would have gone through if ever I had a big claim! I wanted some sort of a rebate or a credit for their mistake too keep me as a satisfied customer but they did not want anything! I will take find another company and cut them loose! Stay away from them and their parent company Desjardins!

This is one of the worst companies in existence. When I screw up I pay, when they screw up I still ended up paying.

I had home and auto insurance with them, but somehow the addresses for the two were different and I never got my insurance card. They were sending it next door constantly and I kept calling and saying "I don't have it, I don't have it". None of them looked at THEIR FILES to see that the two unit numbers were different. I got ticketed 2 times for not having my insurance card, but when I confronted them they blamed me for it. How is it MY FAULT that THEIR FILES are incorrect? I guess I should have gone by and inputted my own information. As well someone put a false claim through after they tried to scam money from me for an "accident" and they wanted $2000 out of my pocket, when I told them to drop dead, they filed a claim, when I told the insurance what happened, they put an at fault accident on my record for something where there was NO PAYOUT AND NO DAMAGE. Amazing how I am now treated by the insurance industry like a criminal when I have paid my insurance for 12 years and have never had a pay out against me.

Never use this horrible company, they are rotten. I would give them negative stars if I could. They are one of the most unreliable people and you will be sorry for using their services because they will screw you on purpose.