The Personal Insurance Auto Insurance Reviews

A co-worker passenger left a dent in my door. I got all of her information, took pictures myself, started a claim against the co-worker. I had a terrible time with my claim. I had to fight with The Personal to not accept the poor work of the co-worker's insurance company. I essentially became an employee of The Personal forcing them to do their work. I elevated the claim, and with another set of pictures and a second inspection of the co-worker's car, the other insurance company finally accepted fault. This experience left me stressed, upset, in tears, and fuming mad. My insurance rates have doubled as well. I am DONE and going elsewhere!

No first accident forgiveness, very impersonal when dealing with claims. They send a lot of automated and confusing emails. My deductible was $250.00, when I went to pay it, the actual charge was $562.00 and their customer service had no idea why and the customer service couldn't tell me how much my rate would go up by when my renewal came up since I had an accident.

I had a Ford F-350 dually truck insured that belonged to my late father and when I purchased a RAM 3500 dually with a box on the back to perform renovations on my new home I decided that switching my insurance to the new truck was the best idea as I really have not driven dads truck a handful of times since insuring it. FIRST they couldn’t “find” the VIN that I provided to them even though it was read directly from the previous owners insurance card and valid Alberta registration (the registry found it in seconds) and now they refuse to insure it as it is “too big” for me and want to pull claim history etc on me to prove that I can drive such a big truck (they still can’t “find“ the VIN) I am a grown man with a clean record and the truck that I pulled insurance from was BIGGER! These guys are ridiculous and truthfully my broker is not much help either, now they have left me high and dry with no insurance and I need this truck on the road. Tomorrow I will be searching for a new broker and insurance company and will take all of my business elsewhere, I will keep one of my 3 vehicles with them so they don’t charge me their extortion tax and come renewal time they can stick their policy where the sun doesn’t shine. Keep up the “good work” and congratulations on having a 1.8 review hopefully with enough real reviews from actual customers it will go down further to offset the 5 stars that I am sure are FAKE

I recently went through a claim experience with The Personal. It was terrible -- frustrating, disappointing, aggravating, time-consuming. None of the claims adjustors could answer my questions, such as who was at fault (I know I wasn't at fault, but TP got it wrong, like everything else they do) and how long I would be covered for a rental car. (I had to get this info from the car rental agency. The Personal only covers $500 for a rental, no matter how long it will take to fix your car, which in my case was a little over a month. TP also doesn't cover collision coverage on a rental car -- the customer has to pay for that.) Not once in four weeks was I able to reach my assigned adjustor by phone -- I kept getting her answering machine. None of my calls were returned. Customer service is non-existent with this company. Even three weeks after the accident (I was hit head-on by a woman who cut a corner) no one at TP had gotten in contact with the other driver's insurance company!

The Personal doesn't let you choose which body shop to use to repair your car. They choose, and they choose the cheapest shop available. (The body shop kept my car outdoors for a month in winter. They didn't even clean off the two feet of snow that collected on it; I had to do that myself.)

I must admit I chose TP auto insurance because it gave me the lowest price quote. Well, this is one of those instances where you get what you pay for. I have since cancelled my policy with them and went with a more reputable company. Any money I did save up front with TP all went out the window as a result of paying for a rental car for three weeks and a large deductible. Judging by the number of negative reviews, atrocious customer service is the norm rather than the exception with this company.

I am adding my observations of The Personal Insurance company for benefits to others. My vehicle was hit early morning and Police woke up us. The vehicle was hit from the back left side and it hit the back of a vehicle parked in front of it. My vehicle bounced back and its front right wheel was on the curb. The impact was very severe. The insurance company took the vehicle and told me that they will get the vehicle repaired. They provided me with a rental vehicle. They told that the vehicle will be fixed within three weeks. It took two months to get the repair done. The cost of repair was more than I bought the vehicle. They handed over the vehicle and after driving within shop parking lot we noticed that the front LCD panel was dark and back camera was not showing up. Asked manager about this. He told he did not touch it. He told he got a check from the dealer and we went there. They found wiring is damaged and that burnt the camera. After that we noticed the right side wheel was making noise, Parking Assistance light is flickering, right passenger door malfunctioning, front side bodywork was poor and some sections were left loose. We started complaining through email and leaving telephone messages for the claim agent but he did not reply until after 19days when they arranged the third party for inspection. They fixed some and the insurance representatives pretended these are wear&tear. My vehicle was fine, nothing was wrong before the accident. Now I have spent around $2000. That is white elephant now for me. I want to let you know never get repairs through insurance dealer. I asked dealer why you handed over safety risk vehicle to me and why you ignored these obvious signs you did observe which we are showing you. He says your insurance did not show the actual picture of this vehicle, so he did not check the complete vehicle. Insurance just told them to check apparent damage and hand over the vehicle. The insurance instead of protecting your rights just drains the money for others.

Worst insurance company. They will increase the premiums without any explanation. My insurance never went down in 10 years and I had no accidents.

The adjuster had a complete failure to communicate with me. A claim was made against me. I left voice mail messages advising that there was a false claim and I wanted to give him my statement. He did not return my call and rated the claim against me. I sent a written statement indicating what had happened with my concern that the claimant was putting forward a false claim I heard nothing from the adjuster. I called him once and checked to see if he had received any evidence from the claimant proving the damage that he asserted was caused by me. He said he did not hear anything and if they didn't hear anything they would close the case. I heard nothing again until it was time to renew my insurance and found out the claim was rated against me without providing me with any evidence or communication with me at all. There clearly is a profit incentive to do as little work as possible and rate a claim against people because it increases premiums.

This company has no loyalty to their customers ! i wouldn't suggest any one to have any kinda policies with them

Its been over two weeks my car got hit, no URGENCY for them to figure it out. Unable to reach claim agents. Switching companies asap.

I had a car accident over a month ago with over $5000 worth of damage. Right after my case was started the adjuster went on holidays. I tried phoning several times and the adjuster never returned any of my calls. Then about a month after the case started I had called several times to find out through one call that on the adjusters voicemail that they were going to be gone for an undetermined amount of time. I had to call back to ask for another adjuster to take on my case cuz they failed to take that action. After speaking to the new adjuster on my case I found out that the previous adjuster hadn't taken any documentation of the information I had provided and now I have to do the process all over again. And will probably be waiting months before my car will be fixed. I have stressed to them that driving my car is unsafe and not practical as I need to use the passenger door to get into my vehicle. But that doesn't seem to be an issue with them as they are still taking their sweet time to solve this problem. I wouldn't recommend getting insurance with them to anyone.