worst claim advisors ever
by al on Dec 1, 2015
1.5 out of 5 stars
Our car was hit in our condo parking lot while it was parked. The offenders had personal. Their inability to return phone calls and relay information back to the victims caused massive delays in repairs, and we wound up getting charged insurance for the rental vehicle while ours was being repaired. Now in the process of disputing that charge, but not holding out much hope. Avoid at all costs!
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had an acccident which involved getting a rent from a rental(covered by policy) company they work with (Discount) 4 days before i was supposed to get my car back i got a call from rental company, they told me that insurance had stopped their payments, so i got charged just over $500 for extra couple of days. it was discovered later that The Personal's claim advisor miscalculated the dates so i ended up getting charged, now they refuse to reimburse me because they think the invoice that i got from rental company is too high, they have their own rates apparently.and now its almost been 4 months since they attempted to contact Discount rental, nobody has replied yet and im still fighting them, worst experience i've ever had.if you ever happen to have any sort of accident that needs to be reported to them you better make sure they do everything right since they're clearly not competent enough to do a bear minimum at least.