The Personal Insurance Auto Insurance Reviews

The most horrible experience when I tried to cancel my policy. Highly disappointed. Agents don't know how that cancellation fee is being calculated. Spent 2 hours with 5 different agents and no one had any idea why $120 is being charged. Next day an agent called me and did some math which made absolutely no logic. No respect for the customer, no explanation. I was with this insurance company for 2.5 yrs but this doesn't matter to them at all. Other Insurance company provided a better policy at a much cheaper rate and no charges on cancellation if I stay with them for 1 month. (With Personal I was for 2.5 yrs...)

My daughter blacked out at the wheel of her vehicle and deemed her car to be written off. This happened 2 weeks ago and the claim is still not settled. The personal adjuster her car taken to an auction without notifying her so she could remove her license plate. We have been told after asking several times about the plate it was sent 2 weeks ago and it has not arrived yet and the vehicle has been sold. This company is not efficient when keeping you up to date on the claim and now the claim is switching hands to another person because the person working on it is changing departments. My daughter is waiting for results from doctors appointments and further testing to determine the cause of her losing consciousness at the wheel. I am sure once this is finally settled, whenever that may happen. She will be switching insurance companies.

I had very bad experience with The Personal. I was on emergency medical trip and they requested some documents which I was not able to respond to in limited timeframe. They terminated my insurance and they just did it through letter which I received upon my arrival back to Toronto. They somehow assured me that new application would work and I provided all documents on the same day. The underwriting team cancelled citing the purchase is more than 60 days which didn’t and failed to provide insurance and kept me waiting this long. Pathetic company, it’s my first car and had bad experience with them

After moving under a kilometre away my rate went up. By 70$ a month. When I called them the very short-tempered person who answered the phone informed me that I was being charged extra for having a ticket that I was told and confirmed previously that it would not increase my insurance rate. Previous to this whole experience my wife tried to cancel insurance on a car that we no longer owned and they would not accept this cancellation for over 2 months.