The Personal Insurance Auto Insurance Reviews

As someone who has worked in the insurance industry for more than 8 years, I hate being lied to by people who are supposed to be "experts." If you have a claim with this company, get ready for the run around of your life. I filed a claim back in January and only resolved it this week. I did everything that I was told to do, submitted all the documents and was told I would be contacted as soon as possible. Fast forward three weeks later and I had called and e-mailed for some sort of update. I told my advisor that I needed my car fixed by the middle of February because I had a new job in another province. I literally begged my advisor's help which was followed by silence. Meanwhile, my claim was denied weeks prior because their adjustor couldn't determine the damage, to the car, which did not make sense to me as I provided all the information they needed. I was even told that the adjustor physically went to the shop to see my car. I called the shop as soon as I found this out, only to be told that that was a lie. Long story short, I spent more than 10 hours on the phone speaking to multiple people, told that I had to pay for all the repairs and to submit the documents. It was a wonderful time borrowing money from family members and also being told that my job was given to someone else because I was going to be 2 weeks late. When my original advisor finally got back to me, I was told that they went on vacation. So glad their priorities were in check, and if you're curious, they had a wonderful time. They had no remorse for what they put me through that I hung up on them in disgust. They do not care about you at all. Remember, these people are so desensitized that you are nothing more than a voice on the other line. The best part is that you can not even escalate the call, you are stuck...

Sons car was stolen and they haven't even answered to talk about his claim in over 2 weeks. Do not use them.

I was hit from behind on the highway while stopped, my truck is probably totaled, but I have not had any response as to what my compensation will be. The other driver that hit me took full responsibility. It has been over 100 days with no resolution in sight. The first advisor was a complete waste of oxygen, would not answer the phone or reply to emails. After 5 weeks of her stupidity with no results, I got assigned another advisor who seemed to be more responsive at first, but he too is now earning the one-star rating, giving a date for resolution and when that date comes giving another date 2 weeks out. I will be pulling all of my vehicles from The Personal once this claim is settled, assuming it is during my lifetime.

Don't deal with The Personal Insurance unless you want to get harassed and threatened by the claims advisors. Had an accident back in February 2023 and ultimately, the insurance company deemed it has driver fault whom hit my vehicle in a roundabout. It took almost five months to get my vehicle repaired and then the harassing phone calls came at home and as well as on my cell phone. At one point the claims advisor threatened me to have me in handcuffs, charged for failing to pay "The Personal Insurance Company for an extra $400", criminal charges against me in front to the repair shop, cancel my drivers licence and repossess my vehicle until I pay the extra deductible until was paid in full amount. Glad that I cancelled my insurance with The Personal and don't deal with them anymore.

They are very good at taking your money but customer service is horrible. It's been 7 weeks and we still don't have the claims cheque. There are mistakes one after the other have resulted in this ridiculous delay. When the claims department is contacted the representative says there is nothing they can do about it, like direct deposit the claim amount. Would not recommend them.

No one follow up with me claiming the settlement with the other insurance company from a car accident and made me missed the 2 years claim! Not recommended!

It has been one month since I reported and took my car to the Fix It Auto Body as recommended by the Personal Insurance company. Because my car is a 2011 the Personal will only authorize used parts to fix the damage. Apparently, the part is back-ordered and I am on an indefinite wait until the part arrives. This company will take your money, but not support the customer properly when it comes time for a hit-and-run repair to be undertaken.

My husband had a serious car accident about 6 to 8 weeks ago and we are still waiting for a payout. The Personal took his call right away after the accident, but after that, it took a week for the next follow-up call, then several more weeks, never talking to the same agent twice. Now, they are hung up on getting some sort of paperwork that is unavailable... it feels like this is never going to end. Agents have been snarky and rude. Not forthcoming with information or help. We will be switching insurance companies as soon as this ridiculousness is settled.
Do yourself a favour and find a different insurance company than the Personal.

Absolutely ridiculous! I have been waiting to fix my car for 5 months and I have not heard back from them. I have called them like a million times and they always transfer me and go straight to voice mail. It is a money grab with no ethics or no concern for their customers, stay away at all costs!

I have had a claim with the Personal and I don't think it could have been handled worse. I emailed them every day for two weeks and they did not get back to me.

Claims are stressful, the least they can do is be responsive.