The Personal Insurance Auto Insurance Reviews

This company is TERRIBLE! My wife was SIDE SWIPED by another driver. She was in her lane, she was in control when another vehicle lost control. Another driver then lied to her insurance company coming up with some out of this world story about would my wife apparently lost control in the completely opposite direction she was travelling and they were both at fault... I talked with an accident investigator and he said what she told her insurance company was a physical impossibility. I told this to the Personal and they basically told me to get over it. They are the WORST insurance company I have EVER dealt with in my 16 years of having insurance! Stay away, stay FAR AWAY from this company. They're happy to take your money and happy to do nothing to represent you at all!

I was hit from behind on the highway while stopped, my truck is probably totaled, but I have not had any response as to what my compensation will be. The other driver that hit me took full responsibility. It has been over 100 days with no resolution in sight. The first advisor was a complete waste of oxygen, would not answer the phone or reply to emails. After 5 weeks of her stupidity with no results, I got assigned another advisor who seemed to be more responsive at first, but he too is now earning the one-star rating, giving a date for resolution and when that date comes giving another date 2 weeks out. I will be pulling all of my vehicles from The Personal once this claim is settled, assuming it is during my lifetime.

Don't deal with The Personal Insurance unless you want to get harassed and threatened by the claims advisors. Had an accident back in February 2023 and ultimately, the insurance company deemed it has driver fault whom hit my vehicle in a roundabout. It took almost five months to get my vehicle repaired and then the harassing phone calls came at home and as well as on my cell phone. At one point the claims advisor threatened me to have me in handcuffs, charged for failing to pay "The Personal Insurance Company for an extra $400", criminal charges against me in front to the repair shop, cancel my drivers licence and repossess my vehicle until I pay the extra deductible until was paid in full amount. Glad that I cancelled my insurance with The Personal and don't deal with them anymore.

Car was hit by lightning and this company was a nightmare; in fact, worst company to ever had the unfortunate experience of dealing with. Sent adjustor out, in middle of claim was suddenly assigned another adjustor who wouldn't come out, had to chase down this company, finally could take car in, then at time to pay, the Personal said I probably did the damage myself (on my new car?!) - auto repair manager said he'd never dealt with any insurance company this bad.

Don't insure with these clowns.
New Vehicle Protection coverage is a scam - they won't honour it and you get stuck with lost value even if you are not at fault. Run, don't walk, away from these crooks.
Thanks for saddling me with thousands of dollars in lost value as a result of a collision I was not at fault for.

Almost got killed a few weeks ago to no fault of my own someone ran a red and hit me at the intersection... deemed other driver's fault... The claim has been brutal... They offered a settlement on the phone and then told me to return my rental at the same time. My policy states vehicle replacement up to 1500 paying 69 dollars a month. Shows me a clause after the offer they have we have to return the car. A different amount was given first settlement... Not once asked me how I was feeling. So much more too long to write... I have referred many family and friends over 2huch are saying they will renew with other company...which I will be doing in May been a customer over 10 years with a clean record the stress they have caused has been crazy...