Do not use this company or service
by DC on Aug 14, 2024
1 out of 5 stars
I was on hold for over 90 minutes to speak with an agent, with the goal of adding to my coverage. Over 90 minutes to give this company more of my money. Not only is the jingle the most unpleasant I think I've ever experienced, but their website promotion ad also runs every 60 seconds. Unfortunately, the website will not provide the info needed beyond seeing your current policy. I feel for the staff that are slowly being replaced by a non-useful website.
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We had an agreed price for Car insurance which was taken from my bank account for three months, then the fourth month the amount doubled. I was informed they sent me something the underwriters reevaluated my account and doubled the rate which I didn't notice until they took from my bank account. The answer I received was basically "it is what it is, that is the new price".
In my business a deal is a deal I can't change it 3 months into the contract, I don't believe this is good business and I don't recommend doing business with them at all for any reason. I do not like even giving them 1 star, it would be zero stars if I could.