The Personal Insurance Auto Insurance Reviews

I was hit by a person who was drunk, unlicensed and left the scene of the accident, this person was insured was The Personal. They gave me a terrible unfair settlement for my vehicle that was deemed a total loss. They refused to give me the rental car I was entitled too, they never emailed me the documents they were supposed too, I had to continually call them and fight with them. The customer service was absolutely horrible. This is an awful company and I hope they go under.

i asked for qoutation and they told me that everything is okay until i canceled my previous one and they suddenly turned me down and need to pay for full amount ..

They Sneak Back In Extra Charges!

We have our home and auto with them in Alberta, sadly they are all pond scum but the personal we have dealt with them for the past 9 years.

Every year we do a policy review and we keep removing the glass coverage as it's cheaper to buy a windshield in Alberta every year than to do a claim and have your premiums increase. So....We get a $50/person reduction.
Then the very next year, we get a price increase and guess what, they have added back the glass and another fee increase!

It's unfortunate that ALL private insurance in Canada does these low ball tactics and if you are not paying attention you will see a price increase and they will never tell you why.

What a great business model yes, raise the price, don't advise that it's happening and when you're called out on it, deny, deny, deny!

The personal is very stingy on providing/covering accident benefits even when you are not at fault or not charged in the accident. It has taken more than 8 months to pay out some of their accident benefit obligations. They are very slow to return phone calls and their adjusters avoid your questions or phone calls. They are terrible to deal with. Run to your next insurer.

I spoke to a customer service manager named Charlie, he could not tell me the exact reason why my policy increase by 444.00, even the numbers he provided did not make any sense. He said, "no one can give you an exact explanation..", there are so many factors that go into deciding a policy. No staff member could tell me or make sense of why my policy increased!

It is frustrating that I have to go somewhere else to get an affordable and a good policy, there is no loyalty. I had to reduce my policy coverage to keep my premiums affordable. Do no deal with this company, or any company that refuses to give you a break down of your policy and the differences in premiums year over year.

I had a MVA in July 2016; now 8 months later, I am still getting the roundabout and no answers except that they're still waiting for a police report. They told me processes change with the Police (they haven't, I work for the same city!!), then I was told that the July request for the report was done with another department due to "sensitivity", and was now just told that their payment for the police report requested in January wasn't received by the police and had to resend a payment at the beginning of February! I am making car payments for two vehicles but, because my car was a write off, I only have 1! Had to purchase a new vehicle to get to work at the end of September! This is an extremely unacceptable insurance company and WILL NOT be continuing with them. I have let union members know what's been happening and they have started cancelling as well.

This company has to be sued. I had nothing but nightmare with this company. I am not sure as to what legal action I can take against them. Their customer service is horrible and no one seems to know what they're doing. Stay away at all cost from them - they're evil!

Stay away!! These people will put you in your grave before they process your claim. The way they handle things is very stressful and nerve wrecking . We are going through hell and back. They won't return our calls. And when we get a hold of them after numerous messages, they dont give us any information. its come to the point where we have no choice but take legal action.!

I wish I could give less than no stars for this company. I will share my experience with them over the past number of years. If you don't already know and they do not tell you. They treat their insurance like a cell phone contract. If you wish to cancel the policy you will pay a penalty to have no insurance with them. These penalties will add up. When you talk to them do not let them get away with saying one fourteen. Make sure you get them to say the correct dollar value which means one fourteen is acually not $1.14 but $114.00. They call themselves a national insurance company but base their payouts on Ontario prices. So if you have to hire someone to cut up a fallen tree in your yard get them to give you a breakdown of cost they will cover. Here in Alberta they were only going to pay 15 dollars a hour to do this labour. Tim Hortons was paying 20 per hour to serve coffee. So get this clear before you do anything. I eventually decided to pay out of pocket. Which goes against the reasoning for having insurance. In conclusion the best thing I ever did was getting out of this company and staying out. Be aware that there is no peace of mind with the personal only ways to get more money out of you. Honestly going to a insurance broker was the best thing I ever did. I was paying 573 monthly to the personal and went to a broker and got a better rate at 318 per month and better coverage and better discounts on everything I own. Ps the personal will only cover 10k for flood damage due to backed up sewer. The company to clean up your basement charges 23k for this service so once again based upon prices that are not necessarily in your region of the country. In all honesty if I can say two words NEVER AGAIN.

I was in a not at fault auto accident. Over a two month period my adjustor only called me twice, once speaking to me and once leaving a voicemail. All of my other interactions were with various agents and finally my adjustors supervisor. She told me my car was being repaired, when the shop hadn't even ordered parts. Once the deadline of repair quoted passed I called the shop myself and they told me they had not begun nor heard from my adjustor. I then had to arrange for the repairs myself.

It took almost two months for the at fault party to be declared at fault despite them being charged by the officer on scene for proceeding unsafely. They only declared them at fault after I threatened legal action. It's been 2 months and I still do not have my car back. I have spoken to "managers" and been "escalated" several times only to be told on calling back that these were not managers nor had my case been escalated.

The company told me that I can not cancel my coverage until I have my car back, despite this being after my renewal date for another year comes up. They told me if I cancel that my repairs won't be covered and my physio/health coverage will end. It turns out both of the facts are false.