The Personal Insurance Auto Insurance Reviews

I had very bad experience with The Personal. I was on emergency medical trip and they requested some documents which I was not able to respond to in limited timeframe. They terminated my insurance and they just did it through letter which I received upon my arrival back to Toronto. They somehow assured me that new application would work and I provided all documents on the same day. The underwriting team cancelled citing the purchase is more than 60 days which didn’t and failed to provide insurance and kept me waiting this long. Pathetic company, it’s my first car and had bad experience with them

Don't usually leave reviews, but this time I had to. Absolutely no regard for people's time or money, worst claim I have ever had no exaggeration. Paying for my services for 5 vehicles/units monthly, have contacted several times for last 3 weeks to receive copies. Still haven't received, don't waste your time. Worst insurance company and that's saying something considering there are several.

Car was hit by lightning and this company was a nightmare; in fact, worst company to ever had the unfortunate experience of dealing with. Sent adjustor out, in middle of claim was suddenly assigned another adjustor who wouldn't come out, had to chase down this company, finally could take car in, then at time to pay, the Personal said I probably did the damage myself (on my new car?!) - auto repair manager said he'd never dealt with any insurance company this bad.

They are very good at taking your money but customer service is horrible. It's been 7 weeks and we still don't have the claims cheque. There are mistakes one after the other have resulted in this ridiculous delay. When the claims department is contacted the representative says there is nothing they can do about it, like direct deposit the claim amount. Would not recommend them.

Horrible customer service, made me wait over a week after I submitted an application just to deny me for filling out the form wrong (they did not instruct me on the correct manner before or after)

I made a small claim on my house insurance after the recent ice storm (spring 2023) for damage to the shed. Processing was fast and on-line. Just recently got the renewal policy for the house insurance and the premium has gone up $550 plus taxes. They will not entertain any changes to the premiums unless I increase the deductible to $1,000 (for everything) which reduces the annual premium by $88. BTW: I have two cars; trailer and two houses with The Personal. That will change. I am onto comparison shopping. Have been with The Personal for over thirty years. So much for that.

No one follow up with me claiming the settlement with the other insurance company from a car accident and made me missed the 2 years claim! Not recommended!

Don’t use the personal for your insurance. They won’t notify you when your premium changes, and withdraw payments later than they said they will. This costs extra NSF charges from both the bank and the company, and suddenly you’re down extra hundreds of dollars. Any other insurance company would be better.

They increase your premium by 80% with no claim and no reason was given. I have been loyal customer of personal from 7 years and regret my business with them.

It has been one month since I reported and took my car to the Fix It Auto Body as recommended by the Personal Insurance company. Because my car is a 2011 the Personal will only authorize used parts to fix the damage. Apparently, the part is back-ordered and I am on an indefinite wait until the part arrives. This company will take your money, but not support the customer properly when it comes time for a hit-and-run repair to be undertaken.