The Personal Insurance Auto Insurance Reviews

I would give zero stars to the claims specialist if that was an option. He did not explain anything, had no answers to my questions and was impossible to get a hold off. Absolutely no concern for the client and very nonchalant. Definitely would not recommend this company. This was my first claim after over a decade of having them as my insurance company and what dismal service!! Will definitely take my business elsewhere.

I wish there was an option to give them Zero stars since they don't deserve any stars. Personal Insurance simply is a fraud and they don't pay you money. You should give them a monthly premium for nothing.
Their appraiser estimated $700 for a BMW X5 2021 repair!!! Under my deductible... It was a $3200 repair and I had to pay it myself.

Very impolite and terrible customer service. Never try Personal that is a trap. The agents are very rude and disrespectful. Giving you the wrong information for the quote and they are not responsive.

Absolutely ridiculous! I have been waiting to fix my car for 5 months and I have not heard back from them. I have called them like a million times and they always transfer me and go straight to voice mail. It is a money grab with no ethics or no concern for their customers, stay away at all costs!

Got a letter from them on April 8, 2022, stating that special discount for the armed forces. So today I obtained the quote for my own insurance and got a ridiculous quote of $164 per month for a 2012 Acura TL used for pleasure only i.e. not for work. I called to get a quote for the additional 3 drivers in the family, I was quoted $ 243. My current insurance is $143. I am mesmerized by how can they use Armed forces time like this. I request Paul Douglas, VP of The Personal to look into and stop sending such letters to the Canadian Armed Forces as it is the worse teamwork and potential customer experience.

Thank you

I had my car, motorcycle, and home insurance with them for 5 years back in 2018. I get my renewal and the prices for all coverages have gone up by an average of 25%. The agent on the phone actually sounded embarrassed when she said it was due to forest fires and hurricanes in the States. I could tell she was given that line to tell people and she wasn't comfortably lying to people. I think this is just another company banking on people being too lazy to look around and jump ship. It pays to be a fickle consumer.

In the Army/RCMP? Your insurance is instantly cancelled if you get a ticket.
The title says it all folks. Been with these guys for 3 years. They claim they do discounts for active members. (6+ years active myself). Aside from me thinking I was getting a discount, (30 y/o paying 3600/y) [no accidents, priors] on a 2012 Honda Civic (nonetheless). I got a ticket this year - a minor infraction... They cancelled my collision/comprehensive - and left 3rd party on for $92/month. Thanked me for being a loyal customer...

My car hit a deer's leg and the car was sitting in a highway ditch for 48 hours then it was towed to the Bodyshop. They denied my claim and refuse to pay me for car repair. The reason is a joke, they believe there is no animal's hair or blood on the car. Imagine who can animal's hair survive on a 200km two truck trip with a speed of 110km/h?
I told them you can ask the firefighter who is at the scene and I had a witness who sit in the car also and saw my car hit the deer, all these are followed into deaf ears. It ended up I have to face a total of $24000 car repair costs. I wonder is there any regulation party that can watch their decision.
The adjuster is also a disaster. She will never answer your call during business hours. She will never reply to your email and will only call you when they have a decision.

I contacted them regarding a new quote. The first quote they gave me was a really good price. But they needed a few more details and so I called them back. Every time I call them the price increases with the same detail. They promise a price but change it with every call. When you ask them why their agents started yelling. Threatening that they do not have to give me insurance. (One of the agents' names was Max stay away from him). I got quotes from their competitors too and the best part was. When I called to confirm my policy; they pulled my report and told me that they would have to increase my premium than originally quoted due to some information on the auto plus report. The next day I called another company and they pulled my insurance record from the same company but that had different information than what personnel told me. Not only did they give me the wrong price/quote but disrespected me over the phone and intimidated me as a client. Would not do business at all with them. Be careful.