Great insurance for engineers
by Robert Costenaro, Eng. on Nov 27, 2020
5 out of 5 stars
Car Insurance Reviews
The Personal Insurance Auto Insurance Reviews
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(197 reviews)
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The WORST customer service ever. I’ve called 4 times. On hold for over an hour each time. Can’t get through. Tried sending an email to deal with my request. Was told I had to create an online profile and submit the request that way and an agent would contact me if necessary. Followed those steps. My response from that was to call them. So I guess I’m back to trying to get through. As soon as I can speak to an agent I will be cancelling my insurance, no matter what the price break is.
Courteous, clear, speedy claim processing and attentive to my needs. Friendly and patient customer service whenever I had to call.
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I've been trying to get ahold of any advisor 3rd day now and I've been on hold for at least an hour per call. Today I made sure I called the hotline first thing in the morning.
Finally, somebody called me and helped me out with my issues. Looking forward to talk to him again in the future.
Every time you call to make any type of change you are on hold for well over 2 hours. They don't have a callback option or online chat either so there's no other option. Don't bother.
The worst customer service and they trying to rip off me by offering a very low amount to me. They even didn't let me keep my SUV as they know they can get a huge profit by selling my SUV in the market. Scam.
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I've been trying to call someone once a week for the past month and a half, but I have been unable to reach someone after waiting for about an hour each time. My frustration has peaked and spilled over. Never AGAIN!!!
Terrible company. Still online for 4.5 hours. Nobody responds. Sent an email, nobody acknowledges. AVOID IT!
They don't deserve even 1 star. I recommend to change your insurance from the Personal before it is too late. They are not good with the communication, follow up with your claims, booking for repairs. If you have time to deal by yourself then stay with them because they will not do until you push them.
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
I am writing this review while waiting for the call agent. It is 1 hour and 35 minutes now. No Answer. They think that I have a whole day for this.
Had great service from Marie-Pier over multiple times cars & buildings. Great for engineers in OIQ and Genium360. I wouldn't listen to those other negative reviews. Always haters in the world.
On the other hand TD Meloche Monnex has dropped the ball. I was 25 years with them and you just cannot get through to them. I'm out as soon as my renewal dates are up to switch over the rest of by business.