The Personal Insurance Auto Insurance Reviews

I left my old insurance company in December 2019 for home and auto. Saved 30% combined on both insurance coverages. The old company tries to match and said I was a valued customer (30 years) but couldn't match. Great customer service to set up an account. I had a hit and run claim from a parking lot scrub on bumper 2 months after setting up a new account. Easy to contact the claims department and courteous and they sent out an adjuster to my home! I told them the body shop I wanted to use that I liked from past experience and they set it up and I got a cheque in the mail to pay the repair costs. I pay the deductible. They also called and walked me through how to set up my on-line account! So far service has been grand.

During the ten years that my car was insured with the Personal Insurance the premiums were always very competitive and stable. They even decreased slightly over that period despite one claim which was efficiently handled. After cancelling my insurance and emigrating to the UK, I subsequently found that I needed confirmation of my claims history to obtain coverage there. Since I was no longer even a potential customer, I anticipated problems. However, I emailed my request late one evening and was amazed to find the required confirmation in my in-box early the following morning. I would not hesitate to recommend The Personal Insurance to my friends.

My beautiful Audi A5 2.0 Quattro was a writeoff after being blindsided by a car doing an illegal left-hand turn right into me, just before Christmas! (Dec 21, 2018). Claims Dept Customer Service was top notch, professional, friendly, helpful, smooth from beginning to end. Reassured me, answered all my questions, provided a rental car, & stepped me thru the process to a quick, generous settlement. They assisted me with new insurance coverage for my next vehicle with friendly ease. Highly recommend this car insurance company to all.

I've been insured with The Personal for several years now. Originally it was only auto but eventually added home too. My first claim was for my car after it was sideswiped overnight. I filed a report with the police and had to do some legwork on my own to track down the vehicle and driver that was responsible. DO NOT be lazy when you're filing a claim, no one cares about your own money as much as you do. I had a bad rep from the Personal who would not return calls, and after 3 weeks of going back and forth this agent went on vacation and I was lucky enough to speak with one of his colleagues. Within one day of speaking to this new agent, my claim was filed and everything was taken care of. With any business, there are going to be some bad apples and although the first agent was awful, the second one made up for it. I think in general all insurance companies are going to make it difficult for you to get your money back but The Personal did come through for me in this instance. If anyone knows of an insurance company that lets you file a claim easily and works with you instead of against you, please let me know, I'd be grateful. The fact that this got resolved and I got my money back/rental paid and was able to engage with a competent agent (the second one) is enough to give this company a positive review.

I was in a no-fault accident in June 2018. During the claims process, I dealt with a very efficient agent at The Personal, who was accessible by text as well as by email and phone. It was initially hard to reach the company via their toll-free line at the time of the accident, admittedly, but in the end, it did no harm. I felt that the claims process went fairly smoothly. They sent my vehicle to be assessed at a local body shop (in Etobicoke) that they trusted, and that body shop was also easy to deal with. They covered my rental vehicle, not for terribly long but without issue, at least. My own vehicle was determined to be a write-off. The value assessed for my vehicle wasn't unreasonable. I received payment in our bank account once I completed my end of things - the agent gave me clear instructions on what I needed to do. This is my recent take on their claims process. Can't comment on the cost of the policy, except to say that it may not be the cheapest.

I called The Personal insurance today to insure a new car I bought. I was very pleasantly surprised at how quick and painless a knowledgeable employee could make the experience. The rep's name was Buder Brutus and it was clear that he wanted to help - he leveraged his expertise to get me the best option for my situation. I was appreciative enough to want to write this review as a way of thanking him. Give this man a raise haha!

I had a very positive experience with The Personal when my car was hit and needed repaire. They extended my car rental to cover the extra time it took for repairs and were friendly and efficient all of the way through. Every agent I spoke with with was helpful at what was already a stressful time - much appreciated.

Can't say enough to thank customer service for their prompt and personal service after contacting them re: damage done to vehicle during our severe windstorm . I was asked if vehicle was still able to be driven. Told them it was but bumpers had to be taped on. They told me were to take it for damage appraisal and that while it was being repaired they would supply me with rental for the period of time it was being repaired. Granted vehicle was not able to go for repairs until the end of august due to such high volume of repairs to other vehicles that were not driveable. I was completely satisified with this as i realize that rental vehicles are scarce during the spring /summer season and that repairs are done in priority. I received many calls from The Personal to see if everything was o.k At the time my husband was in hospital and it was a stressful time for me.They added my daughter to policy, at no extra charge, so she could take care of this event. Received my renewal for this year and it is a few cents cheaper than last year. I would recommend The Personal to anyone.