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The Personal Insurance Auto Insurance Reviews
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(198 reviews)
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The first claims advisor did explain everything to me on the phone, and I was pleasantly surprised to discover that for a deer strike the comprehensive deductible of $100 is paid instead of the $500 deductible if a collision with a car or other object. Took the car to the bodyshop. A few days later received a letter from a different claims advisor with her phone number. She was not very responsive to voicemail but I did speak to her once during the start of the initial 5 weeks the car was in the body shop for very minor front bumper damage. Then there was another 4 week wait for a back ordered part, not the fault of the insurance company, but they sure don't do anything to try to get the bodyshop to speed up. I was dissatisfied with a couple of minor issues with the car at the bodyshop, I left messages for the claims advisor and never did hear back from her. I did receive another letter from the Personal with a survey asking me to rate my experience at the bodyshop and with the claims advisor. Overall I'm glad my car is back and it only cost me $100.
It has been hard to get to my actual adjuster.... many people step forward claiming to be from the insurance Co but are really subs or vendors the Insurance Co would like you to deal with. Once I twigged to this... and started speaking directly with my adjuster... promises began being made re appointments that were not lived up to. When I ask to speak with a supervisor I was told "paperwork has been initiated to have a supervisor contact you".... one week later and I'm still waiting. I don't think the Personal is the way to go if you like responsiveness in a service provider.
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Submitted a claim for a no fault accident after being a customer for 13 years. Gave me the run around, very unprofessional. I feel they went out of their way to make things difficult. Horrible, awful, experience.
I was shopping for car insurance, as my former insurer was getting too pricey. The agent at The Personal seemed nice enough, and the rate was oddly much lower than any company I had called, including brokers, esp for the area I live in and the car I drive. However, when asked if he could send me a copy of the quote detailing the premium along with the principle amount I would be paying for each type of coverage, he stated,
"Sorry, we can't do that. You need to sign up first, then we'll send you all the paperwork to review."
Shouldn't you send me everything first so I can REVIEW it and THEN sign off on the documents? Why would anyone sign up for insurance first and then look over the documents? That makes NO sense! Even with the lowest premium, their conduct of business seemed odd and when I inquired with another company, they said that what they asked of me was ILLEGAL!
I felt the agent rushed me just to sign me up.
Needless to say, I had to go with the 2nd best option I had.
In 2012 we had 1 stolen vehicle and 1 house fire with la personnelle. Total claims : 50000$
They resolved the claim fast and we had the value we deserved without having to fight for the money.
The inspector was here the next day of the call.
I would highly recommand la personnelle
ZERO Stars! Someone hit my parked vehicle and left the scene - witnesses recorded all info and called police - driver located and ticketed and police obtained all of her insurance info. Should be cut and dry for me but isn't - claims person originally told me (via a voice mail message) we would still have to pay deductable and for replacement rental - now won't return calls - appears to have zero interest in having another insurance company pay the claim. Now have been waiting for 30 mins on general line, waiting to speak with another claims person. Horrible experience - will be changing to another company as soon as I can.