The Personal Insurance Auto Insurance Reviews

I have had a claim with the Personal and I don't think it could have been handled worse. I emailed them every day for two weeks and they did not get back to me.

Claims are stressful, the least they can do is be responsive.

Raised my house insurance without any notification, and car insurance jumped $200 from a single car. Agent telling us this lied about our total cost, which was actually only our car insurance. Would not recommend!

My truck has improved OEM style suspension upgrades (no change in performance, no lifting, etc..), and insurance coverage was denied.
I was informed of this after spending much of my afternoon on the phone and on hold, while also having provided all my details.
It would be worthwhile for them to advertise the alleged upgrades on vehicles which they will not cover, rather than have you on the phone for hours before being informed that you had basically wasted your time.

After moving under a kilometre away my rate went up. By 70$ a month. When I called them the very short-tempered person who answered the phone informed me that I was being charged extra for having a ticket that I was told and confirmed previously that it would not increase my insurance rate. Previous to this whole experience my wife tried to cancel insurance on a car that we no longer owned and they would not accept this cancellation for over 2 months.

The WORST customer service ever. I’ve called 4 times. On hold for over an hour each time. Can’t get through. Tried sending an email to deal with my request. Was told I had to create an online profile and submit the request that way and an agent would contact me if necessary. Followed those steps. My response from that was to call them. So I guess I’m back to trying to get through. As soon as I can speak to an agent I will be cancelling my insurance, no matter what the price break is.

I've been trying to get ahold of any advisor 3rd day now and I've been on hold for at least an hour per call. Today I made sure I called the hotline first thing in the morning.
Finally, somebody called me and helped me out with my issues. Looking forward to talk to him again in the future.

Every time you call to make any type of change you are on hold for well over 2 hours. They don't have a callback option or online chat either so there's no other option. Don't bother.

The worst customer service and they trying to rip off me by offering a very low amount to me. They even didn't let me keep my SUV as they know they can get a huge profit by selling my SUV in the market. Scam.