The Personal Insurance Auto Insurance Reviews

My son was involved in an MVA. The other driver was charged with running a red light. His vehicle was deemed "written off". We initiated a claim right away. Several calls were made to the company and NO ONE called us back. I was shuffled from one representative to another. After finally contacting our "agent" for the claim, and able to speak to her, she said, that due to the fact that the vehicle was deemed "un-repairable" she would no longer be handling the claim. *she never did anything in the first place* A simple call to inform me of this would have been great, with a new contact name and number. Replacement value of the vehicle was significantly lower than the purchase price, and the amount of extras that he put into it. We supplied receipts to increase the payout and a brand new stereo system purchased at over $200 (2 months prior) and a few extras, and the payout was "$69." Unbelievable! When I received the initial "adjuster's report", we went through it and had a few discrepancies as to vehicle condition. It stated that the interior condition was "good", when in fact it was excellent. I challenged this (because detailing was done 3 days prior to the accident) With no questioned asked, they gave us $200. ??? (however, we had to supply receipts for everything else he did to the vehicle) We are still dealing with the fallout of this accident. We were given 7 days to purchase a replacement vehicle. My son spent months of research to purchase his original vehicle. Who buys a vehicle in 7 days?? We were given a 500km radius (of comparable vehicles) to purchase a vehicle. Due to the demographics of our location, there were not a lot of vehicles out there in his price range. Who would travel 500kms to buy a vehicle??? Very disappointed in this company and their efforts.

TERRIBLE customer service and prices. Stay away!!! Tried to switch my home insurance over as I was paying significantly more than other companies were offering, plus had lower coverage with The Personal. Was told that I can’t switch 'cause they changed companies and if I did, my auto insurance would significantly go up. Absolutely terrible experience with this company. Nothing the person on the phone was telling me was making any sense as compared to letters I had gotten in the main etc. from this company.

The Personal auto insurance is the worst I ever run into. The customer service didn't resolve your concerns. I wonder, how such organization exists in Canada.

The Personal insurance really sucks. Customer service was totally a disaster. I was assigned an adviser for my auto claim. Never took my call, and I wrote her 7 emails, after more than 1 week, didn't even got a reply. Also, the adviser said because they don't have the other driver's insurance information, they won't give back my deductible. The reality was, I saw the police report, and the other driver 's insurance was very clear. One more thing makes me even more angry, your complaint was useless. They are very disrespectful.

It took two days to add a second vehicle to my policy. I have them everything short of my DNA. Very bad experience. I'm going to be looking for another insurance company. The insurance goes up in price and the quality goes way down.

I would never recommend this company for insurance to ANYONE. Honestly, they are not even friendly on the phone, they lied about information when you need their help and support about your file. They are not polite and not professional. I would give 0 out of 5 for this insurance company. It's also very frustrating that some staff are rude and impolite.

Three weeks ago I was in a collision with a woman (her fault) whose insurance provider is The Personal Insurance Company. My Insurance company contacted them twice and I've called them 6 times, and no one will call me back. I know I have a claim number and an adjuster, but they won't contact me. The woman, who hit me, reported the claim to them the next day. Do they figure I'll just give up if they don't call me?

Honestly. Just don't do it. The worst experience I've ever had. Sending the claim online is easy, everything else is an uphill battle that will find you hella broke from paying for everything out of pocket while waiting for this company. They ignored all attempts at contact from the auto body shop, myself, and my chiropractor. After almost a month (yes, 3+ weeks) of trying to get a hold of someone (their claim adjusters don't answer your calls and never return messages), I was told that they didn't have a record of my claim (although I received email confirmation that my claim was received and approved). When I asked for the contact information for the manager and director, they got sketchy and did not want to provide that information to me. It took another lifetime for them to send out an adjuster to the body shop and get me a rental car. I'm still waiting for a call back from the claims adjuster and management... Honestly, do NOT get insurance from this company. Just don't do it. This company doesn't even deserve 1 star. If I could give less than 1, I would.

I've been with the Personal for the last 11 years. No changes in address, no claims, nothing...and suddenly this year JUST a 10% increase in my premium ...of course with some lame reasons...they have to pay claims because there are a lot of distracted drivers on the roads ...and so on...I don't remember me as being a part of the сompany profit and loss sharing... This has to STOP... One star rating is a little too much ..but I cannot put 0 or go in minus...

Do you want to experience an official criminal activity? You got it. Get an insurance with the Personal and try to process a claim. I had 3 consecutive worst experiences. They lie to you. They will never process your claim. Update incorrect records. Not provide you with a rental car. Not send an estimator as promised. Blame you for everything. Long wait times. Repeat the same story to different people when you call... Move out to anyone who can do better as I am doing now...