The Personal Insurance Auto Insurance Reviews

I was happy until there was a claim. I was unlucky to have two back to back incidents and opened my eyes to how big of a scam artists these guys are. They lie, they don't want to pay, constant battle. As soon as these claims are closed, I am switching. Don't fall for their cheap rates.

I have been insured with the Personal for about 20 years. I was always extremely happy with their service until recently and have had 2 bad experiences just in the past year that have made me seriously think of looking elsewhere. First, my husband was considering purchasing a new vehicle and cost was a real issue. We contacted the Personal and were quite happy with the amount they quoted us and this was literally the deciding factor in purchasing the car. Fast forward 4 months to our policy renewal and the premium has increased by $100 a month with no changes in the policy. The second issue is with our homeowner's policy. We had damage to our roof after a windstorm in May. Their contractor took almost 3 weeks to tarp our roof after not showing up twice when they were supposed to. It was like pulling teeth to get a copy of their quote for the damage and the copy I was sent from the Personal is more than $400 less than the quote I was given by their contractor. The claims adjuster paid out the claim at an even lower amount and when questioned, he says that their “review” team must have determined that some of the repairs are not required but cannot give me details. It is now August and still have a tarp on the roof and repeated emails and voice messages to the claims adjuster, over the past 4 weeks have had no response. Not impressed to say the least!

If you don't want to waste your money, go to a different insurance company. They have poor customer service and worst service. You file a claim they will ignore and won't even bother to defend their own clients. If you're looking for a CHEAP and IRRESPONSIBLE INSURANCE, GO WITH WESTERN DIRECT/THE PERSONAL INSURANCE.

I was deemed at fault for someone's ice coming off their windshield and hitting mine, causing me to lose control and spin into another vehicle at highway speed. I could have died - and they wrote my vehicle off despite it having less than $5000 of damage. The cheque they gave me was for $13,000. It made absolutely no sense and left me upside down on my auto loan and they refused to give me a single option other than writing it off. I am so angry, I am switching insurance companies.

We have been waiting for the settlement for more than 2 weeks since we claimed the accident. I was hit by the other party from behind on the tire. Since it's not safe to drive the vehicle anymore, we have been asking the adjuster many times in two weeks and keep on being told to wait for the other insurance company confirmation. We are frustrated and don't want to be their customers anymore.

I think they hire complete idiots. Let's assign you a Claims adjuster that DOESN'T call you or even call you back after 5 attempts. Oh wait, let me WORK FOR YOU and not the other way around. What kind of insurance company makes their clients chase them around for assistance? Am I on some strange planet where customer service is non-existent? One more thing...oh let's have your car towed to a Speedy Auto Glass that doesn't actually do glass repair. I'm simply annoyed. I am switching. Don't bother with THE PERSONAL - unless you wanna deal with idiots and spend half your day chasing them around.

A co-worker passenger left a dent in my door. I got all of her information, took pictures myself, started a claim against the co-worker. I had a terrible time with my claim. I had to fight with The Personal to not accept the poor work of the co-worker's insurance company. I essentially became an employee of The Personal forcing them to do their work. I elevated the claim, and with another set of pictures and a second inspection of the co-worker's car, the other insurance company finally accepted fault. This experience left me stressed, upset, in tears, and fuming mad. My insurance rates have doubled as well. I am DONE and going elsewhere!

No first accident forgiveness, very impersonal when dealing with claims. They send a lot of automated and confusing emails. My deductible was $250.00, when I went to pay it, the actual charge was $562.00 and their customer service had no idea why and the customer service couldn't tell me how much my rate would go up by when my renewal came up since I had an accident.

I had a Ford F-350 dually truck insured that belonged to my late father and when I purchased a RAM 3500 dually with a box on the back to perform renovations on my new home I decided that switching my insurance to the new truck was the best idea as I really have not driven dads truck a handful of times since insuring it. FIRST they couldn’t “find” the VIN that I provided to them even though it was read directly from the previous owners insurance card and valid Alberta registration (the registry found it in seconds) and now they refuse to insure it as it is “too big” for me and want to pull claim history etc on me to prove that I can drive such a big truck (they still can’t “find“ the VIN) I am a grown man with a clean record and the truck that I pulled insurance from was BIGGER! These guys are ridiculous and truthfully my broker is not much help either, now they have left me high and dry with no insurance and I need this truck on the road. Tomorrow I will be searching for a new broker and insurance company and will take all of my business elsewhere, I will keep one of my 3 vehicles with them so they don’t charge me their extortion tax and come renewal time they can stick their policy where the sun doesn’t shine. Keep up the “good work” and congratulations on having a 1.8 review hopefully with enough real reviews from actual customers it will go down further to offset the 5 stars that I am sure are FAKE

Difficult to deal with
Auto claim from Oct 2017 still not resolved.
I was rear-ended while sitting at a light. Minor damage but they say it is a write-off and want to pay squat. I'm willing to take what they offer and pay the balance to repair it as my vehicle is in A1 shape. No no no, it is a Mexican standoff and now my claims advisor email is no longer valid.
Vehicle sitting not repaired for over 3 months and still paying premiums for nothing.
Cheap rates, just don't ever make a claim