The Personal Insurance Auto Insurance Reviews

Customer service is the worst, seems u have to repeat yourself 20x and they still don’t get the facts, they took money from my account for a second vehicle I no longer had and then tried to charge me $440 a month for one vehicle, when 2 vehicles were $480 a month. Cancelled right away n got insurance with another insurer for the same vehicle and coverage for $175 a month. Had a credit n once I cancelled they managed to find a way to still take money out of my account and it was not a cancellation fee. Getting a lawyer n going after them! Scammers all the way!

Applied for auto insurance and provided all documents as desired even banking info for pre-authorize payment but the agent in contact through emails vanished. No response from them. My one week of pursuance miserably failed. Waste of time. The claim would be more difficult with this company. Revert to my previous insurer.

The sales pitch for veterans, and CAF members is non-existent. A typical company that is trying to pretend they value our service by offering fake rate reductions based on our service to the Country.
Total BS, just another sad industry exploiting service members.
Other companies offered $300/yr less!

My husband had a serious car accident about 6 to 8 weeks ago and we are still waiting for a payout. The Personal took his call right away after the accident, but after that, it took a week for the next follow-up call, then several more weeks, never talking to the same agent twice. Now, they are hung up on getting some sort of paperwork that is unavailable... it feels like this is never going to end. Agents have been snarky and rude. Not forthcoming with information or help. We will be switching insurance companies as soon as this ridiculousness is settled.
Do yourself a favour and find a different insurance company than the Personal.

After 20 years with them, 2 small claims were paid and the third major claim (over 30,000$).
With the new car replacement scam they have, they paid nothing and cancelled all my insurances because I complained that I will take them to the court.
I transferred to another company and I found out that I was over 20 years client of them and they were charging me almost double.
Don't register with them.

Adviser Terry is a big mistake to be part of the a company that can ruin your reputation. Maybe that's why you guys have a very poor feedback rating. Terry is an unprofessional uneducated employee that I've talked to. She is a beyond unacceptable individual in the company... Good luck to you... I hope don't treat your fellow human like your slave... You can't treat people like that remember we are still human. Good luck Personal having such an unprofessional employee... What the experience with you...

Firstly, when we first used Personal, we were impressed with their response, however, the level of support has significantly decreased to the point of being almost non-supportive. In January of 2021, my spouse passed away, which impacted me significantly from a financial standpoint. In March of 2021, another driver did an illegal U-turn on a two-lane highway, and into the side of my truck. The other driver claimed he was turning into a non-existent driveway when I passed him. The closest driveway was approximately 100m behind where I was hit. The next possible driveway was almost 500m ahead. I had video, I had pictures of where my tire tracks were, where I ended up in the ditch. I had a statement from a gentleman who was watching me from the driveway behind us. Personal accepted a 50% claim of the accident because the other driver's insurance claimed he wasn't at fault. I always assumed your insurer looked after you - that is unless it is Personal??? What I was told was that if both insurers don't take responsibility, it falls to the driver. I now had a claim that should not be there. I was given a rental car. I was driving on the highway and sustained a rock chip in the window - totally unavoidable. When I returned the car, because it had gotten quite cold overnight - the chip now became a 7-inch crack. Enterprise now claimed that the entire windshield needed to be replaced. As per my insurance documents - I was always told that I didn't need additional insurance for a rental car... Well apparently, what I was told after, was that I should have taken the glass coverage offered by Enterprise - Personal doesn't cover that. Even when you have glass coverage for a personal vehicle. That cost me $500. Following this accident (which I am still under treatment for); I was on long-term disability. This fixed my income at a set rate and I was unable to pick up additional work. I decided to retire, rather than return to work and received my final paycheque on April 4th. Unfortunately, my pension has not kicked in, even as of today and Personal cancelled my policy with them at the end of April for non-payment. I don't fault them for taking that step, I had no money to pay them with. However, today, when I went to get insured again, now that I am in a somewhat better position financially - Personal refuses to provide Comprehensive or Collision coverage (which I require for a financed vehicle), because there were two glass claims and one accident since 2018. We had household insurance with them. No claims. I have had at least six or seven vehicles listed with them... One claim was when my vehicle was stolen and all they paid for was a mechanical inspection in 2004. A windshield replacement in 2018 and the accident in 2021 and suddenly I'm not worth their business. They can take their customer service and shove it where the sun doesn't shine. I feel disrespected. I feel abused and I would not recommend their services to anyone. Thank God my lawyers are on my side and will look after me, where the accident is concerned.

Don't insure with these clowns.
New Vehicle Protection coverage is a scam - they won't honour it and you get stuck with lost value even if you are not at fault. Run, don't walk, away from these crooks.
Thanks for saddling me with thousands of dollars in lost value as a result of a collision I was not at fault for.

I would give zero stars to the claims specialist if that was an option. He did not explain anything, had no answers to my questions and was impossible to get a hold off. Absolutely no concern for the client and very nonchalant. Definitely would not recommend this company. This was my first claim after over a decade of having them as my insurance company and what dismal service!! Will definitely take my business elsewhere.

I wish there was an option to give them Zero stars since they don't deserve any stars. Personal Insurance simply is a fraud and they don't pay you money. You should give them a monthly premium for nothing.
Their appraiser estimated $700 for a BMW X5 2021 repair!!! Under my deductible... It was a $3200 repair and I had to pay it myself.