The Personal Insurance Auto Insurance Reviews

Policy adjustments made quickly and without hassle. Get documentation to car dealer quickly when changing vehicle. Have their own list of body shops so choice is limited (but not unsatisfactory).

No problems having a vehicle fixed at our choice. Insurance adjuster could have come when promised. Settlement is prompt.

I've had many car insurance companies over many years, this is one of the best ones I've had. Competitive rates, easy-to-understand documents, questions answered quickly, staff know the products they sell, always responsive when making updates or changes to policies. I had a no-fault claim (vehicle hit by other drivers, their fault) and the claim was settled quickly and efficiently, I was given a rental car while my vehicle was in the repair shop, and all parts were OEM parts, not aftermarket. They also give good discounts on other policies you may have with them such as home insurance and RV insurance, which I have. I am very satisfied with those policies as well.

Courteous, clear, speedy claim processing and attentive to my needs. Friendly and patient customer service whenever I had to call.

I've been insured with The Personal for several years now. Originally it was only auto but eventually added home too. My first claim was for my car after it was sideswiped overnight. I filed a report with the police and had to do some legwork on my own to track down the vehicle and driver that was responsible. DO NOT be lazy when you're filing a claim, no one cares about your own money as much as you do. I had a bad rep from the Personal who would not return calls, and after 3 weeks of going back and forth this agent went on vacation and I was lucky enough to speak with one of his colleagues. Within one day of speaking to this new agent, my claim was filed and everything was taken care of. With any business, there are going to be some bad apples and although the first agent was awful, the second one made up for it. I think in general all insurance companies are going to make it difficult for you to get your money back but The Personal did come through for me in this instance. If anyone knows of an insurance company that lets you file a claim easily and works with you instead of against you, please let me know, I'd be grateful. The fact that this got resolved and I got my money back/rental paid and was able to engage with a competent agent (the second one) is enough to give this company a positive review.

I had an accident with my truck. The Personal was quick to give good advice, approved the tow truck, approved a garage to take the truck to and quickly resolved the final settlement. My truck was a write-off and they offered me a reasonable pay off.