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The Personal Insurance Auto Insurance Reviews

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(191 reviews)
The Personal Insurance
1.6 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

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Top negative trending topics ?

Agent/rep availability
57.9%
Claim - adjuster
47.4%
Agent/rep attitude
42.1%
Claim processing time
36.8%
Agent/rep knowledge
26.3%
Agent/rep callbacks
21.1%
Rates competitiveness
21.1%
Claim - not-at-fault
15.8%
Claim - repair shop
15.8%
Rates at renewal
15.8%
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Agent/rep availability (2) Agent/rep knowledge (1) Billing/payments (2) Cancellation experience (2) Claim - adjuster (1) Claim payout amount (1) Claim processing time (1) Complaints/ombudsman (2) Discounts, deals, rewards (1) Email/message wait time (1) Insurance Rates, Prices (5) Policy coverage (3) Rates after claim (1) Rates at renewal (1) Rates competitiveness (3) Rates for good drivers (2) Rates in bundle (2) Renewal experience (1) Snow, Hail, Damage (1) Website experience (1)
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An Increase of 50% of total insurance cost for no reason.

by A_veteran on Mar 16, 2024
2 out of 5 stars

I was paying $160 a month including the car and residential insurance, I've had no accidents, a single speeding ticket that was 2 years ago, and they increased my premium to $234. Never going to come back!

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Review topics
Rates at renewal Rates competitiveness Rates for good drivers