The Personal - always good
by Satisfied on Sep 25, 2020
4.5 out of 5 stars
I've been insured with The Personal for several years now. Originally it was only auto but eventually added home too. My first claim was for my car after it was sideswiped overnight. I filed a report with the police and had to do some legwork on my own to track down the vehicle and driver that was responsible. DO NOT be lazy when you're filing a claim, no one cares about your own money as much as you do. I had a bad rep from the Personal who would not return calls, and after 3 weeks of going back and forth this agent went on vacation and I was lucky enough to speak with one of his colleagues. Within one day of speaking to this new agent, my claim was filed and everything was taken care of. With any business, there are going to be some bad apples and although the first agent was awful, the second one made up for it. I think in general all insurance companies are going to make it difficult for you to get your money back but The Personal did come through for me in this instance. If anyone knows of an insurance company that lets you file a claim easily and works with you instead of against you, please let me know, I'd be grateful. The fact that this got resolved and I got my money back/rental paid and was able to engage with a competent agent (the second one) is enough to give this company a positive review.
I had an accident with my truck. The Personal was quick to give good advice, approved the tow truck, approved a garage to take the truck to and quickly resolved the final settlement. My truck was a write-off and they offered me a reasonable pay off.
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No problems having a vehicle fixed at our choice. Insurance adjuster could have come when promised. Settlement is prompt.
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Courteous, clear, speedy claim processing and attentive to my needs. Friendly and patient customer service whenever I had to call.