Wawanesa Auto Insurance Reviews

Don’t go near this company. Cost us thousands. Their lower rates will cost you when you claim.

I was rear-ended by a Wawanesa policyholder in October 2019, flash forward to (almost) February 2020 and I am still waiting on my settlement. They wouldn’t return a call for the longest time, due to saying “We can’t claim until our policyholder calls us back”. After they get an appraiser to look at your car, (3 months after the accident) they want to low ball you on the settlement. Now that I have agreed to a reasonable settlement they are harassing me about salvaging the car. NO SETTLEMENT CHECK - NO CAR! I can not afford to wait another three months to get the check to purchase another car. Has been by far the worst customer service I have ever dealt with. If you are in an accident with someone who has this insurance company, good luck! If you are thinking about purchasing a policy with them, go somewhere else. A very shady and rude company!

Low rates, HORRIBLE service. This company is complete trash. We reported our car stolen 3 days ago and have left multiple voice mails and emails that have all gone unreturned. We should've been provided with a rental by now, but haven't even been provided with a phone call. AVOID

I was a customer of Wawanesa and paid my premiums including collision insurance every month on time for 18 years. I had a collision a few years back. I had an estimate completed at a body shop, Wawanesa accepted the estimate and made an agreement to pay the cost of the repairs. Following the first estimate, I experienced a very high-risk pregnancy and was on bed rest, and it ended with the death of my child. When I took my vehicle in for the second estimate the body shop called me and informed me that Wawanesa would no longer follow through and keep their own word. I called the broker who laughed at my situation and I escalated it through Wawanesa. They were quite happy, smug and proud of themselves that they no longer had to pay the claim. They were very clear that now they were no longer legally obligated that they would not follow through with payment, regardless of their word that they would. Wawanesa, you might be legally in the right, but what an absolutely abhorrent and disgusting way to treat your own customers. Wawanesa took advantage of us during the single most difficult and vulnerable time in our lives, and they are proud of it. They increased our premiums, despite not paying out the claim. Left us with a $10,000 repair bill. My recommendation would be to find an insurance company that you can rely on and put your trust into. Ask yourself if you need that kind of stress when dealing with difficult situations? If you are having any difficulty, make sure you sue them, promptly and without hesitation and please reconsider giving your business to this company.

I've had the misfortune of having my truck burn down due to unknown reasons. This was Aug 2018. After I bought my new truck I had a bird strike and dented the hood. I decided to go through insurance. That was a mistake. They sent me around playing phone tag for days and wanted to send out an appraiser, to replace a hood. What should've been a 1-day process turned into 2 weeks? I would've been better off paying the 2k for the hood and paint myself. Now I've come to find out they pulling my insurance because of "too many tickets". Meanwhile, I've been on the roads for 15 years and have NEVER been involved in a collision or an at-fault claim. EVER. They can't look beyond their computer algorithms and statistics. This company is crooked and will serve you as long as you pay them and aren't forced to handle a claim. And if you do need to file a claim, good luck ever getting a hold of an adjuster or ANYONE that can help. STEER CLEAR.

I was in an accident other drivers fault. They offered me the money, but not because they were "good" insurance but because they would raise my monthly payment meaning I would pay more (going up by 50%). I had to use my money to pay for my car so they would not raise my monthly payment. Conclusion this insurance dose not care about what happens to your car they just want more money. Horrible insurance.

Had an 89 Toyota Tercell back in 1995 and was in a car accident that nearly ended my life. I was on comprehensive coverage and it was like pulling teeth to get my claims from them. They were so slow with the claims process that I had to force my injured self back to work to make ends meet. Nearly reinjuring myself again in the process. What a terrible way to take someone's money and do not return the value of the car back to them for so long a time. Shame on Wawanesa, I will never go with them again. I remember calling so many times to check back with them and they kept giving me the brush off and a bunch of excuses that made me feel that I was forgotten. Promising me 2 weeks, then 3 weeks, etc. Disgusting.

I am a US citizen, female travelling alone on a road trip in Canada. My car was broken into, windows broken, and all my belongings and passport and money was stolen. I called Wawanesa immediately to report it. They said it was a glass only claim because they don’t cover anything but just the glass. I have been on the phone with Wawanesa every day since then, for 5 days. I call the US Wawanesa to help me and they say they can’t help me because I am in Canada (they cover Canada), so they give me the Canadian Wawanesa number to call (Wawanesa is a Canadian company), I call them and the representative actually angrily hung up on me after telling me that I was not his problem because I have a US policy. I call the US side back and they also say they cannot help me. And this has been happening for 5 days while I am SLEEPING IN A CAR WITH NO WINDOWS, while it rains and I am open to being physically assaulted. If anything happens to me, it is WAWANESA FAULT. There have been some kind and understanding phone representatives, but still after 5 days NOTHING has been done. I keep continually being volleyball’d back and forth between the Canadian and US Wawanesa claims Departments and no one will help me at all.

I was backed into while I was in a meeting. My shop kept my car for three whole months and when I finally got it back half the ordered parts weren’t even on my car, barely any of the damage was actually fixed and they refuse to do anything. They paid the shop a month and a half before I even got my car back and now they’re telling me to take it up with the shop. No one I call from there will budge to figure out a fair solution all because someone backed into me while I was in a meeting.

Had my Truck Stolen recently. The claims process was an absolute nightmare, the adjuster felt her only role was to watch from the sidelines and deny expenses, not helping me through the process, no consultation, no helping deal with the Autobody shop, could not even reach her by phone. Always had to e-mail. My truck was gone for 3 months for repair and came back with a list of issues that I needed to "deal with through the Autobody shop" or fix myself. I was paying insurance for 2 specific reasons 1)to get me back to the place I was before the event 2)to have a helping hand when I did have an issue Instead I got a distant accountant. When I asked to dispute claims items that decided by her with no agreement or consultation with me, I was told here's our dispute mechanism- hire your own appraiser and they can fight it out with ours. Good luck making that work for you. By the way the Appraiser was also terrible, the shop evaluated that my truck needed a batch of Front end work that it did not need (have pics to prove), instead of maybe actually taking a look he just reported to the adjuster only and they agreed to disallow the work meaning no mechanical work was done at all. I got back a truck with a large list of repairs and less functionality. On top of that, I have to deal with the shop warranty process with no help. Stay away from this company!