PC Insurance Auto Insurance Reviews

I recently had a negative experience with this company and was disappointed with the level of service I received. My auto insurance policy was canceled because I was unable to make my payment because the agent gave me an incorrect account number! This is extremely frustrating! I reached out to the agent prior cancellation of auto insurance in a month however the agent did not respond to my email. I followed up to figure out to make the payment to avoid cancellation and she got back to me before 5 days of the cancellation. She told me that I need to make the payment through banking and she provided me with the account number to make the payment, however when I put the account number on the banking system account showed up and I emailed her back and told her that I am unable to make the payment because the account does not appear, he replied that the account information that she provided is correct, so I thought I put wrong account number so I tired multiple time but I got the same message "the account number is not valid."

I emailed her the same day however she did not answer my email, but I called her office, no answer, however, she emailed me on the date of the auto policy cancellation and informed me that my auto insurance has been canceled for nonpayment. This is one of the worst customer service experiences I have ever encountered.

Based on my recent experience with PC insurance, I would not recommend them to anyone. The level of service and professionalism was lacking, and it was an overall negative experience.

PC Insurance has extremely poor customer service, it takes forever for an existing customer to able to speak with any broker. Many of their representatives are very unfriendly with zero customer satisfaction.

So disappointed going on 3 weeks to correct an error on monthly payments. They sure can take your money but take their sweet time returning money that should not gave been taken. Can never talk to anyone and takes days to get an on-phone appointment. Then talked down as if you are the dummy that made the mistake. Bottom line l wish l had stayed with my old insurance company.

In August, I called to get tenant's insurance for a new place in Alberta starting September 1. I asked for my Ontario tenant's insurance policy to be cancelled on September 5. My auto and tenant insurance was bundled. The representative I spoke with wasted 2 hours of my time by constantly repeating to himself that I need to wait to cancel my auto insurance until I’m in Alberta. I already knew this and was simply wanting to deal with the tenant's insurance in that call. On September 14 I got my car inspection done so called to switch my auto insurance to Alberta. That’s when I found out it was also cancelled on September 5 so I have unknowingly been driving uninsured. I have spent 24 hours trying to resolve this. Constantly being put on hold for transfers to other agents. Hung up on multiple times. Was promised a call back which I never received. Out of all the people I have spoken with only one was apologizing. I was told there is no management or customer care for me to speak with. I am currently supposed to be receiving another call back by the end of the day today but I don’t trust that to happen and can not continue driving uninsured so have gone ahead and gotten insurance through a brokerage here in Calgary with no insurance history even though I have been insured with no breaks since 2010.

Please please do not give this company your money. Save yourself and go with someone else.

Getting a hold of these folks is an exercise in patience plus. They do not have the staff to handle their clients. Their website is next to useless since no changes can be made on it. Sending a 'secure message' means that you may wait 5-7 days for a response.
Not renewing with them. I will pay extra to get some service.