PC Insurance Auto Insurance Reviews

PC Insurance has extremely poor customer service, it takes forever for an existing customer to able to speak with any broker. Many of their representatives are very unfriendly with zero customer satisfaction.

So disappointed going on 3 weeks to correct an error on monthly payments. They sure can take your money but take their sweet time returning money that should not gave been taken. Can never talk to anyone and takes days to get an on-phone appointment. Then talked down as if you are the dummy that made the mistake. Bottom line l wish l had stayed with my old insurance company.

In August, I called to get tenant's insurance for a new place in Alberta starting September 1. I asked for my Ontario tenant's insurance policy to be cancelled on September 5. My auto and tenant insurance was bundled. The representative I spoke with wasted 2 hours of my time by constantly repeating to himself that I need to wait to cancel my auto insurance until I’m in Alberta. I already knew this and was simply wanting to deal with the tenant's insurance in that call. On September 14 I got my car inspection done so called to switch my auto insurance to Alberta. That’s when I found out it was also cancelled on September 5 so I have unknowingly been driving uninsured. I have spent 24 hours trying to resolve this. Constantly being put on hold for transfers to other agents. Hung up on multiple times. Was promised a call back which I never received. Out of all the people I have spoken with only one was apologizing. I was told there is no management or customer care for me to speak with. I am currently supposed to be receiving another call back by the end of the day today but I don’t trust that to happen and can not continue driving uninsured so have gone ahead and gotten insurance through a brokerage here in Calgary with no insurance history even though I have been insured with no breaks since 2010.

Please please do not give this company your money. Save yourself and go with someone else.

Getting a hold of these folks is an exercise in patience plus. They do not have the staff to handle their clients. Their website is next to useless since no changes can be made on it. Sending a 'secure message' means that you may wait 5-7 days for a response.
Not renewing with them. I will pay extra to get some service.

First, they were extremely hard to arrange a policy with, long waits, and poor communication. I went through with it because of cost savings. One month into the policy they contact me stating they are removing all collision and comprehensive coverage due to a "missed payment" although I had paid in full... So I thought. 3 months into the policy, with pink cards and all, I receive an email about an issue with my account. I contacted PC Insurance to find out they CANCELLED my policy over a month ago due to "Non-payment".
There was an active credit card on file and zero warning of the cancellation of my policy till I contacted them. They have since added a "non-payment, policy cancellation" to my records that remain for years.
Do yourself a favor and skip these scam artists.