Cooperators Auto Insurance Reviews

I have an open claim with my auto insurance and it has been 34 days now and I am still no closer to an answer on this! My adjuster straight out lied to me about what the detective on the case said in order to hold the claim off! Cooperators still owes me $90 for a mistake on their end for not entering information correctly but everytime I ask it's going to be handled right away! I have escalated the complaint to a claims manager and am looking into escalating it higher again. I have been in a rental this entire time which they state they will only be covering $1200 worth of even tho it is their fault this is dragging on. I have already been in contact with a lawyer and all that but this is absolutely crazy considering the high rates I pay for my insurance!! Very unacceptable! I am seriously considering contacting local media to do a buyer beware story about this company!

Got a good deal with other company hence, decided to end the contract with Cooperators. Got an email saying the penalty will be $136, which is fine. When the payment day came, for some reason I was charged for home insurance too with an additional penalty which I opted out of a month ago as was not applicable to my new address. After inquiring, I was told that this was for the month before I ended the home insurance contract. I checked my statement, it was charged and reversed back on the card by them for no reason. And apparently, in such cases, they make a 2nd attempt to charge the card after 3 to 4 days again to see if that goes through, if not there is a penalty however, it wasn't charged by the company on the required date and for their mistake I pay an additional penalty, which isn't fair and does not make any sense to me at all.

The horrible company cancelled my insurance TWICE and they still keep taking payments from me. I called 3 weeks before my payment date and cancelled, the lady I spoke with told me it was taken care of. Fast forward to the 25th where my payment is originally due, I checked my account and they still took payment. I emailed them and asked what happened and she told me they don’t cancel policies over the phone and of course, I’m angry: the lady who originally cancelled my insurance lied to me. So I cancelled through email and asked for reimbursement on that last payment due to the fact I lost my job from COVID 19 and needed that money for priorities. I explained that and got a refund only to find that the retook the money out of my account only 5 days later. Not very happy with this place and I will never go back or ever recommend to anyone.

This insurance company is really a garbage. The collision happened 3 weeks ago and they didn't reach out their client! They just told me the driver is not answering the phone and asked me to wait and wait and wait only! I personally called the driver and there is it, someone answered the phone! I told this to one of the agents but he's still saying me they cannot do anything at this point so just wait!!! And then this agent just cut off my phone!!! 3 weeks I have to pay the towing fee and all the transportation myself!!! Trust me, the Cooperators will do nothing when you have a problem. I suggest everyone, don't use this rubbish company anymore or you have to prepare for a tragedy.

they are a bunch of crooks! I asked for a quote for my husband and they wouldn't insure him. Then they discovered that he wasn't insured on my van and conveniently took money out of my account "because he lives at the same address." He is insured by another company. Needless to say that I am cancelling all my insurance including my home insurance. They are ruthless, aggressive, lack compassion and understanding. I'm looking into the legalities around withdrawing money from my account without my permission. DO NOT GO WITH CO-OPERATORS! If I can give them a zero rating I would.

Vehicle was involved in a no fault claim as a driver hit the back of our vehicle and pushed it into the truck in front causing the air bags to deploy.

After following up with the insurance company 3 times, Cooperators decided to write the vehicle off. At the time they advised us of the settlement we were told we had to return the rental car that day as the decision had been made. The cheque was to be sent to the agent and would be available in 2-3 days.

Despite explaining the inconvenience and that we had rental car coverage, Cooperators refused and demanded the car returned. Talking to the agent Robert H. was of no use as they never returned calls on how they could resolve this.

Honestly if I could give 0 stars I would! This company lack professionalism, communication and anything positive that a business should have. I had a terrible claim experience with them and now I'm just trying to get information making sure everything was paid. And I have sent several follow ups to different parties of this company and have heard 0 replies from anyone. It takes two seconds to send a email or let someone know what process you are in. Honestly don't know how this company is still in business. STAY AWAY!!!!!!!!!!

I am with you for almost ten years with no claim. But they increase insurance prices without notice. Compare to other companies they are very expensive and unreliable. I recently missed a payment due to a bank holiday. They try to collect the pre-authorized payment on holiday.
When I ask from them they didn't talk to me in a polite way. Send me an e-mail saying that if I miss again, there will be another charge or something. It was like a threat.
I decided to drop this company from my auto and home Insurance. I can find a cheaper, better place that valued its customers. I am very disappointed with this company.

I purchased insurance last year from this company. In April I was robbed and my credit cards with everything else in my purse were stolen. While I awaited replacements for my stolen cards, the time passed for payment and the payment was missed. I had trouble getting to everyone in time. However, when my new cards came I called them and gave them the new number. They got the payment two weeks late. In May, they closed my policy the day before the payment was due, instead of withdrawing the funds as per the automatic withdrawal agreement I had signed with them. They didn't let me know they cancelled my policy until I called them in the fall. They told me my insurance had been cancelled. I was at the hospital in another city with my disabled son. But we got it going again and again, in September they cancelled the policy the day it was due instead of withdrawing the funds from my credit card again. Each time the amount was increased. Now I know of at least two other people they have done this to also. Now my record is stained as a non-payer. But their negligence in not auto withdrawing the funds isn't me not paying. And they do not tell you they have cancelled the policy. I called in January and found this out. Also, I have a GIC with them, that they have no trouble withdrawing money every month. And the receptionist refuses to let me speak to the broker. I called to make changes, and now I just want my money out and have no way to access it. Also, be careful with your personal info. They contacted my estranged husband for some information.

I had a theft from my bank account. The bank, of course, takes a long time to do anything. I live paycheck to paycheck like most. I had 600 dollars go missing from my bank account and the bank can not answer to it. So, the police and the bank were investigating. I advised cooperators that this had happened and they went ahead and took money when it wasn't there. Including their NSF fee. Of course, with my accounts on hold pending an investigation. I couldn't put money in nor take it out. However, they went ahead and attempted with only 3 days notice. 10 calendar days is required by law in Ontario. That being said they wanted more NFS fees as well as I was paying the NFS fee from the bank. So, now one-month premiums ended up being 3 times the price because they did not care enough to see what their customer was living through and forced more issues that needed to be. I had a claim in December. It took 3 weeks to get a rental car. So far I'm without insurance because of reasons beyond my control. After 7 years of being a client... They don't care about the issues that are beyond your control. They expect you to live just like them or your scum. Horrible people to think their benefit should be at the cost of a child not eating.