Cooperators Auto Insurance Reviews

Vehicle was involved in a no fault claim as a driver hit the back of our vehicle and pushed it into the truck in front causing the air bags to deploy.

After following up with the insurance company 3 times, Cooperators decided to write the vehicle off. At the time they advised us of the settlement we were told we had to return the rental car that day as the decision had been made. The cheque was to be sent to the agent and would be available in 2-3 days.

Despite explaining the inconvenience and that we had rental car coverage, Cooperators refused and demanded the car returned. Talking to the agent Robert H. was of no use as they never returned calls on how they could resolve this.

My first couple years with this company were ok but this past year has been awful! Added home insurance which I was told would give 20% discount to auto, instead my auto jumped $13/mo plus my home insurance. Called to get this fixed and was told the guy who was supposed to enter the info was gone and didn't do it! Glad I noticed something was wrong! Then some punk lights our car on fire in front of our house while we are asleep inside. I call the next day and a lady at Cooperators sets us up in a rental and everything til we are assigned an adjuster Monday. Adjuster is a very unhappy sounding person who you can tell doesn't want to deal with this. I give her the police report number and everything. She calls back and leaves a message that they are not confirming coverage because the police are investigating because it is suspicious (well duh it should be cars don't randomly catch fire at 4am!)! Then says we informed Enterprise you are responsible to pay the rental and go have the car towed to you or salvage and your responsible for towing and storage fees. Oh but whenever the investigation is done if you have the receipts we will pay for some of it! Can not wait for this to be over so I can switch companies!!!

very poor call center, too much money for insurance