Cooperators Auto Insurance Reviews

I had a small accident while I was doing delivery for SkipThe Dishes, I didn’t know that I need to inform that I was doing SkipThe Dishes delivery and I even did it for only a few days. I told these people truly that what actually happened. I told them I didn’t know about this because I am a new driver and it’s a 2 months old brand new Hyundai Sonata. They took a statement from 3-4 times and I asked them if it's not covered, please tell me, I will fix it. They didn’t say anything, they were saying we are doing verification, it’s been 28 days, I didn’t get anything and they didn’t pay for a rental. I paid 1000$ for that, and still, my file is pending. Whenever I ask them if they would send, I need these documents and I send right away and again, they take time to reply, this is the worst service I have ever seen.

This company is a joke, if you want great customer service, and feel like you have been helped do not go here. The financial advisor was belittling me because I was able to provide a document to show my driving history. It all started with a phone call, I had called in seeking a quote and wasn't able to be given one. My advisor, over the phone she was very rude, very unfriendly, belittled my situation, and didn't call me back for my quote. I had to go to another agent over the phone, to be given a great price. The agent I worked with over the phone had advised me to pay at the main office by debit only to realize that the agent I originally worked with took on my file once again. She again continued to be rude, obnoxious and belittled me over my file. Do not go here!

If you have to deal with these people for any type of claim, make sure you have a lawyer involved. My experience with one of the agents was an absolute disgrace. I've been screwed around on every step of my claim. They cut the rental car off 3 days after their appraiser gave me an estimate on the value of my vehicle (cheque hadn't even arrived yet). They jerked me around on my injury claim. They don't seem to return phone calls. These people aren't there to help you through the process, they're out to nickel and dime you at every step of the way.

The offer was given to me on boxing day. It is now January 9. They have a dismissive relationship with me and they have become rude recently. So far they have not threatened me or anything which is good I guess??? Why one star? I have had no car for this time. My boss is getting fed up. My second job is a 4-hour shift, so the 27-dollar uber (no know on uber), so I make 16 dollars a day after tax. Yes, you can learn from my mistakes. Where and When is my offer valid? The offer was for Rexdale Hyundai between December 24-Dec 31. However, I wasn't told this until January 4. I live 45 minutes away from there and my local Hyundai was offering a different special. Can you dispute the amount? Still not sure about other insurers, but when I said to them that my Hyundai didn't accept their offer, they told me that because you went to the wrong one and the offer is non-negotiable. So I don't know why the lady who talked to me was so okay with me asking if I should do that. Anyways good luck with your insurance everyone!

I knew being a first-time driver meant high risk for insurance providers. I had no idea that I would be turned down for insurance from this company. They kept me on the line for an hour trying to sell me Tennant and Life insurance. Only to tell me that they couldn't sell me Auto. Auto insurance was the main reason I called them. I was hoping to get the reasonable rate they had originally promised me a few phone calls ago. I even recorded all the conversations with the customer service rep's original quote to back myself up. I almost want to share the recordings as a warning to first-time auto insurance buyers. You may have a hard time. The company wouldn't follow through on the original quote. To be honest, I'm so glad they turned me down. I can only imagine the trouble they would have given me if I actually needed help. Lesson Learned. Ask permission to record the Phone Calls with insurance people. Every Call. They will act nice when selling a product but won't follow through on a quote.

Extremely poor service, the claim agent was rude and unprofessional. Made unnecessary personal comments - derogatory comments in regards to my speech disorder and age. Considering how her East Indian accent was thick and hard to understand she probably doesn't know what is deemed to be improper or impolite. This is inexcusable. As for claims, the process is a complete headache. They give you the runaround for days and find any obsolete excuse to not cover your rental, costing you hundreds at your expense. Switched to TD, where people are professional and literate. Heard bad reviews from TD but would suffer through TD than with an excuse of an insurance company such as Cooperators. Do yourself a favour and STAY AWAY!!!

This is the worst company I have had an experience with. Their customer service reps are rude and have no idea what they are talking about if you call for advice. I’m a new driver and I got into an accident 6 months after I got my car, and if my accident wasn’t bad enough, the insurance company made my life much worse while dealing with them. It took me over 7 calls to finally be told that the claims department on the weekend doesn’t know the procedures and information regarding my problem, so instead of just telling me the first time, they gave me different answers and ended up costing me 200$ extra because they instructed me wrong. I’m so beyond upset because the customer service rep wouldn’t even let me finish my sentence before he interrupted me, then had the nerve to tell me not to talk over him. Sir, if you had let me finish my sentence, then I would’ve stopped talking so you could answer. Needless to say, me and my family are taking our business elsewhere.

This insurance company is really a garbage. The collision happened 3 weeks ago and they didn't reach out their client! They just told me the driver is not answering the phone and asked me to wait and wait and wait only! I personally called the driver and there is it, someone answered the phone! I told this to one of the agents but he's still saying me they cannot do anything at this point so just wait!!! And then this agent just cut off my phone!!! 3 weeks I have to pay the towing fee and all the transportation myself!!! Trust me, the Cooperators will do nothing when you have a problem. I suggest everyone, don't use this rubbish company anymore or you have to prepare for a tragedy.

Had to move and changed my address - they increased my insurance before the end of the 1-year contract - I was with them for only 3 months! So I quoted with other insurance companies, and they all gave me a lot lower rates for my new address. Tried to negotiate and they gave me a lower rate by phone, and then would not confirm over e-mail or any documents and started charging me the higher rate! You cannot trust this company - horrible!! Do not recommend to anyone!!!

Customer service is awful even before buying. You can imagine what happened after buying. I highly recommend to stay away from this company. They rejected my phone when I was talking and asking to change the liability of my auto insurance.