Cooperators Auto Insurance Reviews

This is the worst company I have had an experience with. Their customer service reps are rude and have no idea what they are talking about if you call for advice. I’m a new driver and I got into an accident 6 months after I got my car, and if my accident wasn’t bad enough, the insurance company made my life much worse while dealing with them. It took me over 7 calls to finally be told that the claims department on the weekend doesn’t know the procedures and information regarding my problem, so instead of just telling me the first time, they gave me different answers and ended up costing me 200$ extra because they instructed me wrong. I’m so beyond upset because the customer service rep wouldn’t even let me finish my sentence before he interrupted me, then had the nerve to tell me not to talk over him. Sir, if you had let me finish my sentence, then I would’ve stopped talking so you could answer. Needless to say, me and my family are taking our business elsewhere.

This insurance company is really a garbage. The collision happened 3 weeks ago and they didn't reach out their client! They just told me the driver is not answering the phone and asked me to wait and wait and wait only! I personally called the driver and there is it, someone answered the phone! I told this to one of the agents but he's still saying me they cannot do anything at this point so just wait!!! And then this agent just cut off my phone!!! 3 weeks I have to pay the towing fee and all the transportation myself!!! Trust me, the Cooperators will do nothing when you have a problem. I suggest everyone, don't use this rubbish company anymore or you have to prepare for a tragedy.

Had to move and changed my address - they increased my insurance before the end of the 1-year contract - I was with them for only 3 months! So I quoted with other insurance companies, and they all gave me a lot lower rates for my new address. Tried to negotiate and they gave me a lower rate by phone, and then would not confirm over e-mail or any documents and started charging me the higher rate! You cannot trust this company - horrible!! Do not recommend to anyone!!!

Customer service is awful even before buying. You can imagine what happened after buying. I highly recommend to stay away from this company. They rejected my phone when I was talking and asking to change the liability of my auto insurance.

Yemi E Personal Line Claims Representative-Auto Was totally rude, raised her voice and hung up the phone on me. I was upset that I did not receive information and due to it, I was responsible for extra rental car fees. I had an oral surgery, so was unable to attend her call quickly, but as soon as I was able to speak, I called which was in a few days. Anyways, I called to ask for an extension for the car rental so we have time to look for a car or at least when we receive our cheque. She started stating the policy only covers till an offer is made (even if it is not taken). Before telling me that she has already updated it so that it will be covered only up till today, she chose to raise her voice because I said I felt like the company was scamming us. Due to the fact that they stated we have to return the rental car the second an offer was made, which does not make sense whatsoever. If the agent, who was selling the policy, has informed us about this, we would have never signed with them. Basically, they can offer $1 for the total loss amount and we would be responsible for rental, going forward. Asked to speak to supervisor or contact information and she denied providing it or transferring to a supervisor. Then hung up! I do not know what kind of customer service allows someone to hang up on a client because a customer is feeling upset about the unfortunate situation they are in. Totally unprofessional.

Beware! If you have a physical injury, they will send you for an assessment with a "Doctor" who is not on your side, even though the "spin" is that it is all for your benefit. A "Doctor" I was sent to was a "creature" whose office had reminiscences of Film Noir, backstreet abortionist's "clinic" scenes, or the "mysterious" "Doc", sweating, with eye evasion difficulties, who "testified" in old Perry Mason shows. Beware!

Very bad service. I give them my car, brand new Mazda three 2017, and they return the car with tire damage and when I asked them, they just said: "we are not responsible". Unprofessional team and untrustable place, I would never recommend.

As a person who had never been insured under my own name, I went with Cooperators as it was the cheapest option. However, after a year, I realized that I was being completely ripped off. I had payment issues twice and was charged $100.00, even though it wasn't my fault that they did not process the change in my banking info. Also, I have never been able to get a hold of anyone at the KING office. Every time I called, I have been transferred to the head office. I am pretty sure all they do is go out to lunch, or not come in. Lastly, I finally got around to cancel the insurance, yet I check my account and see they have decided to pull out money and continue my insurance. These people are incompetent, and to get one issue resolved you must call at least 5 times, over a two-week span to resolve anything! PS: They offer a 5% discount for using a driving device. My new company offers up to 25%, and they gave me a cheaper quote than I got to renew my insurance after being with Cooperators for a year.

I went through an auto collision claim with this unorganized Company. They first said the collision was my fault when there were witnesses saying the other person was speeding! Then they sent me to a car rental agency with a confirmation number that did not even exist with the company, so I was stranded all weekend without a Vehicle because I don’t even Live in an area that has city buses! I finally on my own called Another rental place and did it all myself. They are so rude and Horribly unorganized I don’t recommend using this Company for anything! They lost me immediately after the Claim was dealt with. Hear my warning people, don’t let them Screw you like they did me!