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Cooperators Auto Insurance Reviews

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(165 reviews)
Cooperators
1.5 out of 5 stars:
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Appreciation

by Linda and Gordon Greeley on Mar 18, 2022
5 out of 5 stars

We recently had an accident with our vehicle, not our fault. I contacted Cooperators and spoke to Shelly in Newfoundland. She took care of everything for us. Her knowledge and professional service were exceptional. There wasn't any stress to us she took the time and listened to me and made me feel at ease I also spoke to another one of your adjustors sorry I forget his name but both he and Shelly are exceptional employees. Thank you so much, Cooperators and Shelly and the other good employee. Really appreciate everything. Got our vehicle back excellent on the repairs!

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WANT THE OWNER TO SEE THIS

by Tushar Arora on Mar 22, 2021
1 out of 5 stars

WORST AND I MEAN IT BY SAYING WORST INSURANCE MANAGEMENT, I don't know about others but I don't understand the criteria they are taking for building up a profile for auto insurance. I've got a 2013 vehicle with a dash cam in it, which is for the safety of the vehicle, spending $$$ on it. Paying full amount, no finance, 50k on it. My roommate got a 2008 BMW and the other is having a 2007 Malibu, 200000kms on it. All three having G license, staying at the same place, I got no tickets or claims, they might have got 1 on theirs and my insurance amount is 400, 250 for BMW and 170 Malibu. Please explain to me how your machine is making its criteria, Cooperators? Poor Management, the only ability you have is to make excuses and say I understand you...

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Overcharged

by Ashish Gujaran on Jan 16, 2021
1 out of 5 stars

Got a good deal with other company hence, decided to end the contract with Cooperators. Got an email saying the penalty will be $136, which is fine. When the payment day came, for some reason I was charged for home insurance too with an additional penalty which I opted out of a month ago as was not applicable to my new address. After inquiring, I was told that this was for the month before I ended the home insurance contract. I checked my statement, it was charged and reversed back on the card by them for no reason. And apparently, in such cases, they make a 2nd attempt to charge the card after 3 to 4 days again to see if that goes through, if not there is a penalty however, it wasn't charged by the company on the required date and for their mistake I pay an additional penalty, which isn't fair and does not make any sense to me at all.

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One of the worst insurers

by Dharani Kumar on Nov 18, 2020
1 out of 5 stars

This is one of the worst insurance companies I have ever seen. I am a full license holder for the past 5 years without a single accident or ticket. Even though I have a clear history and I am paying $350+ as my insurance and many who are coming new to the country they are getting for a cheaper price with them. When I ask about this the person who called me is giving a blunder reason and the worst service. Friends, please do not go with the Cooperators for any of your insurance needs. Before taking the insurance they won't say about the cancellation charges also. If we ask about that they will say "we are not sure how was your conversation earlier". They all are cheaters.

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Non trustworthy

by Joseph on May 13, 2020
1 out of 5 stars

Non-trustworthy in business. Very bad customer service, Not respond to your queries. Worst insurance company in Canada

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Rip off Artists

by Tara V on May 1, 2020
1 out of 5 stars

We had a horrible experience with this company now we pay such a high rate with zero notice that rates were going up. This should be considered criminal in Canada but it's not and they will not talk to you either they only want you talking to your broker. They are crooks and they get away with it because they can. Canada needs to help Canadians and stop robing them. We had a claim years ago not with them. After 2 years of being with them in good standing that's when they pulled the rug underneath us. The disgusting company with zero family values.

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Horrible company

by Brynn on Apr 1, 2020
1 out of 5 stars

The horrible company cancelled my insurance TWICE and they still keep taking payments from me. I called 3 weeks before my payment date and cancelled, the lady I spoke with told me it was taken care of. Fast forward to the 25th where my payment is originally due, I checked my account and they still took payment. I emailed them and asked what happened and she told me they don’t cancel policies over the phone and of course, I’m angry: the lady who originally cancelled my insurance lied to me. So I cancelled through email and asked for reimbursement on that last payment due to the fact I lost my job from COVID 19 and needed that money for priorities. I explained that and got a refund only to find that the retook the money out of my account only 5 days later. Not very happy with this place and I will never go back or ever recommend to anyone.

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Poor Customer Service

by Disgustingadjuster on Feb 13, 2020
1 out of 5 stars

I was involved in an accident back in August 2019. Where there insured openly admitted he was distracted and he had no valid insurance card on him filed an injury claim and was forced to deal with an adjuster with a bad attitude. He wanted medical records from the previous Doctor I had for 30 years, plus my new doctor and from Physio. I didn't authorize him to contact my old Dr. And only authorized information of the accident. My previous medical history has no bearing on this accident. I was offered a minimal amount. It was insulting. Stating to me that this is what the max. Would be for me based on the records they had. This accident has changed the way I drive. I have major anxiety in certain driving situations and I limit my driving to go where I need to then home. The adjuster was not sympathetic, he showed no empathy. Almost like he didn't believe and because anxiety isn't a medical condition in his mind and his managers, I'm not worth more. If the police had been called, their driver would have had two major tickets, distracted driving and driving without a valid insurance card. My car was sent for salvage and had to be towed back to the city from a small town where the accident happened. I have and still am being treated very poorly by this adjuster and this Company. I have never filed an injure before. This adjuster sat in my home and recorded my conversations with him. Where I stated I could still see the truck coming right for my vehicle and if I hadn't honked he would have driven his truck right over the top of me. Even with the honking, he took out my whole driver's side. I wish I would have called the police. I tried to be nice. It is horrible that in this day and age, anxiety etc. caused by this accident isn't considered to be a medical issue.

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Worst insurance company

by Frustrated on Feb 7, 2020
1 out of 5 stars

Biggest waste of your hard-earned dollars. Horrible service and you have to fight for what you paid for! Been with them for 15 years and treated horribly! Will take my business elsewhere

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Customer Service

by Frustrating on Feb 7, 2020
1 out of 5 stars

Worst customer relations I’ve ever seen! Won’t return calls regarding quotes. An office visit doesn’t help with the owner, manager never in. When left message at the office no call back either. Just my opinion but a very irresponsible and incompetent way of doing business.

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