TD First Class Travel VISA Infinite Card Consumer Reviews

I did a redemption on my TD rewards points last June 10, up to his point my order (merchandise) haven't moved from there so-called warehouse. Keep following up and agents keep telling a different version of the expected arrival of the merchandise. So disappointed to the point the I just ask them to cancel it. There TD rewards point system seems to be just a joke. Cannot believe it.

I booked with Expedia for TD flight to BC. Cancelled well within the 24 hr requirement for a full refund. Then the total stress began. First, they basically pushed all responsibility into the air carrier. Just horrible, I even read out their policy listed on the Expedia for TD to no avail. I will not make this mistake of booking with them again.

This is one time that I wish I would have booked directly with the travel carrier or go through a travel agent. Expedia for TD's customer service is the worst I've ever experienced. I will definitely be getting rid of this card as soon as I use up my dollars. Trying to cancel my trip right now... leaving on Tuesday and haven't been able to get through for 3 DAYS. I get cut off after in cue for 3 hours. I've been cut off at least 20 times now. Not impressed Expedia for TD... Anyone thinking of getting this card... think again... better ones out there!

I booked and paid for an all-inclusive vacation. It was charged to my account and I received an email confirming the itinerary number. Now I need to see the possibilities of cancelling or rescheduling due to the Coronavirus. When I call the support line it asks for the itinerary number or linked phone number... it doesn't recognize neither and says that they can't find it in their system. When I look up my account on the website to see if it can be solved through there it says that I have no trips booked. I have been calling 20 days straight more than 25 times a day (many times on hold for 2 hours until I am disconnected). I have tried to connect on the chat line over 40 times, where I stay waiting for over 35 minutes and getting disconnected. I have sent various emails that haven't been replied. My trip is in a couple of days and there is practically no way I can contact these people! And the best part is... when I dial the option to plan (buy) a trip.. they answer in less than 1 minute! If I explain my situation and ask if I can put my mind at ease if the trip day comes and ı still can't talk to customer service... they simply say that they have no idea. I am extremely disappointed with their service.

When I signed up for this card it was a very good way to accumulate travel points. Over the years the card is not living up to promised expectations. I recently tried to book a trip through Expedia for TD. After the long wait and finally speaking to an agent who after several attempts was not able to find the trip package we wanted (All the major travel companies were able to find it; AC, Westjet and Transat) they realized it was a resort in Cuba and they could not book it. I found this very unusual! I ended up booking the trip through Air Transat and contacted Visa to reimburse me for the $ points in my account. My statement later showed they reimburse me 75% of the $s because I did not book it through Expedia for TD. I have two issues with this. First, If Expedia for TD was not able to provide a trip that was advertised with a major competitor, they always credited the client with the full value of the points and $ if TD Visa card was used to book the trip. This was what the card was based on from the very start of the program. Second, I later found out that "TD for Expedia" is a USA based company and they are not able to book trips to Cuba! Why is a Canadian bank offering a personalized service for Canadians using a USA company to book holidays?? Although my Aero plan card has some issues the points system seems to be better. Moving forward, I think I will use this card or another for future trips.

Awful customer service. They redeemed half my points and I didn't even book a trip! I called to inquire about a vacation package and somehow half my points were gone. After 3 hours of back and forth from Expedia and TD reward, they still couldn't figure out why my points were missing. Worst travel card ever.

Booked a trip for one of my employees using TD Expedia. He made it to Tunisia but when checking in for the return portion the ticket was not accepted. After talking to Expedia they said it was the airline's problem and to contact them. We contacted the airline and they said we have to deal with Expedia. After going back and forth with them it cost me an EXTRA $3850.00 to get him back to Montreal. TD for Expedia is the worst!

The deals might seem great online, assuming everything goes smoothly. However, if you run into issues like being charged for greater than the quote, you will not get any customer service. The company's motto is that they strive for perfection. But they have absolutely no idea what perfection is. Be prepared to be put on hold for up to 1.5 hours with no resolution. They are extremely nice but very incompetent. The problem is that they have no clout or decision power with their travel partners. So they will collect your money but the travel partners can charge or do anything they want. Go with Expedia or any other booking sites. Stay away from Expedia for TD. The few dollars of savings is not worth the hassle if you're charged more than the quote.

I booked my flights to Thailand through TD for Expedia no problem. Received a bunch of bonus points as well which was wonderful. I realized afterwards that I spelled my Partners name incorrectly. I called the airline and they advised since we booked through a travel site, we will have to call Expedia to make the correction. I have called every day this week and every single time the person says "sure we can help but our system is updating right now so please call back in an hour." My partner has since called them back 2 hours later and the following day TWICE and they are STILL saying they can't do it because of system updates. It has been 4 consecutive days now of this. When I asked for an email address they said: "no, sorry, it has to be through the phone." No customer service AT ALL.