TD First Class Travel VISA Infinite Card Consumer Reviews

Details - Flight Jan 8 to the USA via WestJet
Booked - Oct 29
Cancelled - 12.05
I have been banking points up and finally redeemed for a flight for my family, my daughter fell ill and cannot travel in Jan. I called to cancel and the first person I spoke with said I needed to rebook by Dec 31, 2021, to avoid losing my money. This was not acceptable. I called back the following day and was advised I could cancel and would have a travel credit for 13 months. I asked why the WestJet policy stated 24 months travel credit and I was told they do not have authority to process that as I booked outside the policy (https://www.westjet.com/en-ca/manage/change-cancel) which clearly states a different policy. I contacted WestJet and they advised there is a ZERO reason Expedia should not either A Refund me or B provide me with a travel credit for 24 months and advised me to tell Expedia that they have been provided with the correct travel policy documentations to process this request. I do not expect a refund as I booked non-refundable and I understood that but I booked "with confidence" (as Expedia promotes) under the understanding that if something happened I will be able to cancel and get a travel credit - which I am able to get but each traveller has their own travel credit at the value of the trip split between us. I advised that it should be a single travel credit not four (4) different credits but they said that is WestJet's policy, again confirming with WestJet that is not the case at all. I am at a loss and have called several times and no resolution. If you are thinking of getting a TD credit card DO NOT GET ANY REWARDS CARD - I have been a TD customer for a long time and finally redeemed my points and I regret every second of it, hours and hours of my time spent on the phone given the same runaround... I am at a loss and not sure what to do

I booked with Expedia for TD flight to BC. Cancelled well within the 24 hr requirement for a full refund. Then the total stress began. First, they basically pushed all responsibility into the air carrier. Just horrible, I even read out their policy listed on the Expedia for TD to no avail. I will not make this mistake of booking with them again.