RBC VISA Infinite Avion Consumer Reviews

The first experience for points redemption was terrible. First hard time trying to find the proper site to log in. My wife had to re-submit user name and password a time consuming process.
Wife tried to book on line and it came up with a ridiculous amount of fees and taxes. She opted out of the transaction at that point to discuss. When we tried to log in a few days later it took forever to get in... even using my card number and postal code, (kept telling me something was not accurate to log in. Somehow i finally broke into the redemption screen to try and book a flight and took so long to download available flights to point i kept thinking my computer was locked up. No contact available on Sunday. Waited to call on Monday and speak to an rewards agent. The whole process still took the better part of an hour and the screen was taking forever to download for her as well. To book a flight for two in Canada still took over an hour and all i have is a reference number
but no flight confirmation.
Also not insured under the card for flight cancellation by my understanding which is surprising as i thought this card came with trip interruption insurance built in.
Probably going to cancel my card and save the 120 annual fee.