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RBC VISA Infinite Avion Consumer Reviews

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(70 reviews)
RBC VISA Infinite Avion
1.8 out of 5 stars:
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Abysmal customer service.

by morten23 on Feb 11, 2024
1 out of 5 stars

This card recently changed the verification process to make purchases online, and this change has rendered this card unusable for me. I have called numerous times to try and find a solution, offered many solutions of my own, and never once yelled or got angry with the reps. But there's clearly now a note or warning on my file, because the last time I called to ask about another potential solution, the rep was unbelievably rude to me, time me there's "no solution" and hung up. That's me cancelling my account and taking my business elsewhere.

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Avion call Centre

by LiisaWilki on Feb 6, 2024
1 out of 5 stars

Absolutely the worst Customer Service compared to any other booking agency. They have “lost” all my travel credits, refused to address the issue, have no supervisor or management department, hang up on customers, refuse to adhere to their own policies. So frustrating and a waste of time and money. Shame on RBC for allowing this type of point system to exist.

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International airport not on their list

by Candice on Oct 6, 2022
1 out of 5 stars

I tried booking a flight from YHM to YHX. Both these airports are not on the Avion reservation site. It also does not recognize airlines.
Avion claim to fame. Any Flight Anytime... I tried contacting someone. To ask why all they did was transfer me to representatives. Who obviously can not help. They would not provide me with any management numbers that could look into this. Over 2 hours on the phone with no solution! Totally unacceptable!

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Scotia Momentum Visa Infinite Card

Scotia Momentum Visa Infinite Card

Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350. 

Get this card / Apply online

Customer Service are not knowledgeable

by Sueteves on Apr 8, 2022
1.5 out of 5 stars

I had no problem booking with Avion RBC rewards Visa but when there is a problem the customer service cannot resolve it… I had to be put on hold for almost 2 hours trying to find a solution. After holding for almost 2 hours nothing was resolved. I spoke to Karinee prior to my call to the customer service and she said that because PAL changed their route that my connecting domestic flight can be changed. When I called back I got another customer service gentleman who was not able to resolve the issue despite asking for a solution from his supervisor… What kind of supervisor does RBC reward travel have? As a supervisor, you should be able to find a solution especially when it is the airline that changed their flights. I had a sleepless night worrying about my flight. Today April 8 after waiting for an hour for someone to answer the call, I spoke to Mario from Toronto… was I ever so happy to find someone knowledgeable and helpful… you should make an example of his knowledge and he should train that supervisor… He made me feel relieved and will finalize my trip, especially since PAL downgraded me to the economy with my flight to Manila Toronto… Thank you, Mario!

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RBC Visa customer service

by Bean on Dec 17, 2021
1 out of 5 stars

I have been dealing with fraud on my card for almost a year now. I have had multiple transactions (all the same) made on my card and I have called in multiple times to dispute the charges made... But every time they wouldn't have a clue what I was talking about! I decided I was sick of it and cancelled and closed my card back in the summer. It is December now and my card was not closed like they said they were going to do and those same transactions that keep showing up on my card (a card I do not have because I closed it) are on my card again! Customer Service keeps juggling me around and no one still has a damn clue what I am talking about. I have been on the phone put on hold multiple times for over an hour and am still holding!!

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