I had no problem booking with Avion RBC rewards Visa but when there is a problem the customer service cannot resolve it… I had to be put on hold for almost 2 hours trying to find a solution. After holding for almost 2 hours nothing was resolved. I spoke to Karinee prior to my call to the customer service and she said that because PAL changed their route that my connecting domestic flight can be changed. When I called back I got another customer service gentleman who was not able to resolve the issue despite asking for a solution from his supervisor… What kind of supervisor does RBC reward travel have? As a supervisor, you should be able to find a solution especially when it is the airline that changed their flights. I had a sleepless night worrying about my flight. Today April 8 after waiting for an hour for someone to answer the call, I spoke to Mario from Toronto… was I ever so happy to find someone knowledgeable and helpful… you should make an example of his knowledge and he should train that supervisor… He made me feel relieved and will finalize my trip, especially since PAL downgraded me to the economy with my flight to Manila Toronto… Thank you, Mario!
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I have been dealing with fraud on my card for almost a year now. I have had multiple transactions (all the same) made on my card and I have called in multiple times to dispute the charges made... But every time they wouldn't have a clue what I was talking about! I decided I was sick of it and cancelled and closed my card back in the summer. It is December now and my card was not closed like they said they were going to do and those same transactions that keep showing up on my card (a card I do not have because I closed it) are on my card again! Customer Service keeps juggling me around and no one still has a damn clue what I am talking about. I have been on the phone put on hold multiple times for over an hour and am still holding!!