RBC VISA Infinite Avion Consumer Reviews

I have been dealing with fraud on my card for almost a year now. I have had multiple transactions (all the same) made on my card and I have called in multiple times to dispute the charges made... But every time they wouldn't have a clue what I was talking about! I decided I was sick of it and cancelled and closed my card back in the summer. It is December now and my card was not closed like they said they were going to do and those same transactions that keep showing up on my card (a card I do not have because I closed it) are on my card again! Customer Service keeps juggling me around and no one still has a damn clue what I am talking about. I have been on the phone put on hold multiple times for over an hour and am still holding!!

BEWARE. Multiple frustrating issues. No customer service. This Avion card is not worth it. I have reset my pin twice at RBC after my last trip to Mexico and I still have issues. I called RBC twice, to sort out my pin and also spoke to the staff at the local branch. Every time I’m abroad, it blocks my card. I notified them that I am going to Mexico. I am in Mexico now, and I cannot reach customer service. Called both numbers on the back of the card. I googled alternative numbers and to all of them I get a message in Spanish saying the number is not supported. You can’t rely on this card when traveling. But that was the point of getting it. Because of the points.

I was defrauded for 4500+ dollars due to fraudulent charges and RBC won't cover it, this card and RBC fraud security system failed to prevent suspicious transactions. They won't refund nor help, in any way and their customer service is very bad. They are a disgrace for the Canadian banking industry. Future applicants please be aware of this and look into other Canadian banks!