RBC VISA Infinite Avion Consumer Reviews

Frustrations are mounting! Not only am I paying $150/year to have this card that a growing number of merchants/businesses will NOT accept due to high user fees PLUS when redeeming points (only reason I have this card) for travel and finding that after the published amount of points are used for your destination, that the extra fees often exceed the regular airfare to the same destination, I was stunned to learn that....if you have automatic debits at the time your card expires that VISA will "automatically renew" your info with those merchants!!! When I called to inquire re debits that I expected would end with my card expiration they said that I "was enrolled in automatic renewal". UH NO!!! "Enrolled" suggests to me that I was advised of this "program" and chose to participate. None of that happened. BEWARE

My husband and I have been Avion card holders for many years. We are presently looking into another alternative. Years ago we switched over because we like to travel frequently and put the points to good use. However, in recent years we are getting fed up with the limited benefits it's offering us. We do not see the point in paying for this high-interest credit card. We still pay just as much money when using points for travel redemption as we would have if we purchased tickets off the airline's website. I know this because I have done it. The last two vacations to be exact. Not to mention, with Avion I am given more stopovers and ridiculous travel hours. Booking through the airline is the same price and less hassle. We are starting to ask ourselves, why are we bothering with this card just to collect useless points?

I thought booking flights with RBC Avion would be easy for customers?! As a first-timer, I don't think so. I booked a flight using RBC Avion points from Winnipeg to Toronto with Westjet. I started the check-in process 24 hours before departure and got this error message every time I got to step 3 of 6 of the check-in: "We're sorry, your transaction could not be completed. Please see a WestJet agent at Guest assistance to complete check-in when you arrive at the airport." I called Avion and the issue was Westjet changed a letter code for the flight, so they have to reissue my ticket which could take until the next morning. Codes need to match for check-in to be successful. Great. Now I cannot check in. You know what's very strange? I booked the EXACT SAME FLIGHT within the hour that I booked the Avion flight with Airmiles for my husband since we are travelling together. HE CHECKED IN SUCCESSFULLY. What was the difference? The rep at Avion lied. She told me every ticket on this flight had their letter code changed and every passenger has this issue. What a big fat lie! Never booking with Avion again. I still haven't checked in to my flight. Ugh.