RBC VISA Infinite Avion Consumer Reviews

Had to rebook a flight with AC through Avion. I spent an hour on hold. I got an agent who took the information or we thought including our cell number and gave authorization for credit card charges. Then the call terminated. Waited 15 min for a callback.... none... I call Avion, waited 40 min and got another agent who patiently managed to make the booking as the previous agent had done nothing to make the changes .. when we checked our Visa she had made two charges on our card .. that's a problem. Once we completed the transaction .. the supervisor for Avion through the agent said we needed to email her and send the credit card statement. I told her she failed to maintain proper oversight and we're gonna deal with RBC fraud to dispute the charges...